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How Automation Transforms the Post-Purchase Customer Experience

lateshipment

While automation won’t necessarily resolve these issues, it can help scale ordering processes to provide efficient fulfillment services and eliminate delayed or partially fulfilled orders. For example, automation can help logistics and fulfillment centers communicate with each other to locate alternative products and routes for orders.

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Customer Fulfillment is Key to Building a Top-Shelf Furniture Company

Kibo

Customer Fulfillment is Key to Building a Top-Shelf Furniture Company Started in 1995, OFM has evolved into one of the country’s leading sellers of office furniture for general businesses, schools, government offices and hospitals. It was OFM’s keen appreciation for shipping and fulfillment that first led them to consider Kibo. “We

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

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What is Curbside Pickup? A Key Omnichannel Fulfillment Strategy Explained

Fabric

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. It is now the company’s top-rated fulfillment service. Meanwhile, Target’s Drive Up program has become wildly successful in its own right. What is Curbside Pickup?

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What is Order Management? The Enterprise Retailer’s Guide to Processing, Fulfillment, and More

Fabric

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. It starts the moment a customer places an order. What is Order Management?

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Five Reasons Why Every Retail Associate Needs a Mobile Device

RetailMinded

With a mobile device in hand, a retail associate embodies the brand, however that’s defined: personalizing the encounter based on search and purchase history, VIP status and other detail; accessing expert product info and demos; locating merchandise in store or in another channel; configuring an order; scheduling services and so on.

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A Vendor’s Guide to B2B Ecommerce

FastSpring

Streamlining how other businesses buy products, software, and services free up employees within a business to tackle different tasks when they’ve historically been tied up in lengthy sales meetings and demos. So, they invested in FastSpring, a specialized ecommerce platform to take care of order fulfillment and processing transactions.

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