Remove Customer Loyalty Remove Industry Remove Live Chat Remove Shipping Costs
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[eCommerce Trends 2021] 6 Insights to Increase Sales and Customer Loyalty

lateshipment

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. You can also focus on the channels where your customers go the most and sell to them there. eCommerce works exactly the same way.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

When it comes to customer service these days, ecommerce businesses are expected to deliver the highest quality experience. Or risk losing customers to competitors forever. Add to that anxiety the massive volume of customer requests ecommerce businesses get in comparison to other industries. You should be. Text message.

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Black Friday Promotions to Increase AOV

GetElastic

AOV is considered one of the most important metrics in the e-commerce industry. Secondly, AOV gives you insight into crafting pricing and marketing strategies based on these patterns to again drive revenue. Customer Loyalty Program Specific Offers. Free Shipping or Free Shipping with Minimum Purchase.

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The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. In this, we’ll look at how you can leverage ecommerce big data effectively to grow your business and better serve your customers. Literally.

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The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How is a sinking ship different from a failing ecommerce site? At least the captain can go down with their ship! You can’t – so you better do everything in your power to keep the customers coming. When to ask customers for reviews (and then how to use those!). What is cost of customer acquisition?

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The 5 Benefits of E-Commerce Automation

Kissmetrics

You’re experiencing it every day, from marketing and communication to fulfillment and shipping, not to mention all the follow-up. E-Commerce Automation Helps Customer Satisfaction. Happy customers are more likely to be repeat customers. Running an e-commerce store is a lot of work, but you already know that.

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How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. A survey conducted by Kayoko found that while consumers love real-time support, they hate the typical live chat experience.

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