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Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game?

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

Here’s why cancellation confirmation emails are indispensable: Facilitate returns. Be courteous, empathetic, and professional to show respect for your customers’ decisions. Include a survey to find out why customers canceled their orders. Compliance and documentation. Gain competitive advantage. Be on time.

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How To Leverage M-Commerce For Your Retail Business

RetailMinded

For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. Also, it facilitates better personalization.

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How To Scale An Ecommerce Business (2024 Guide)

Smile.io

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

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Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Experiment With Live Chat & Chat Bots. When designing your checkout flow, make sure button sizes are mobile compatible. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. This will help drive customer loyalty and customer acquisition.

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Best Retail POS Systems for 2020

Ecommerce Platforms

30% of retailers, on the other hand, are focusing on adopting mobile POS solutions, while 41% are hoping to set up integrated ecommerce platforms. Well, the hardware here typically entails stuff like iPads, tablets, PCs, card readers, barcode scanners, receipt printers, cash drawers, customer display, etc. And that’s not all.

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

Here’s why making the most of your cancellation confirmation emails can be invaluable: Facilitate returns. Be courteous, empathetic, and professional to show respect for your customers’ decisions. Include a survey to find out why customers canceled their orders. Compliance and documentation. Be on time.