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Ecommerce IT Support: 7 Key Services Every Online Retailer Needs

365 Retail

Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture. This brings us to an important question: As an online merchant, what key services do you need to stay ahead of the game?

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

Here’s why cancellation confirmation emails are indispensable: Facilitate returns. Be courteous, empathetic, and professional to show respect for your customers’ decisions. Include a survey to find out why customers canceled their orders. Compliance and documentation. Gain competitive advantage. Be on time.

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Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Experiment With Live Chat & Chat Bots. These interactions contribute to the overall checkout experience and are opportunities to make the process easier for your users. Finally, consider adding a progress bar to your checkout if it involves phases to help users understand exactly where they are in the process.

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How To Leverage M-Commerce For Your Retail Business

RetailMinded

Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. The three categories of M-commerce include mobile shopping, mobile payments, and mobile banking. Also, it facilitates better personalization. You can connect with your customers faster.

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5 Ways to Boost Customer Loyalty Online and Offline

retailnext

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand. Increase your responsiveness.

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

Here’s why making the most of your cancellation confirmation emails can be invaluable: Facilitate returns. Be courteous, empathetic, and professional to show respect for your customers’ decisions. Include a survey to find out why customers canceled their orders. Compliance and documentation. Be on time.

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Shift4Shop vs Shopify (July 2021): The Battle of The Ecommerce Platforms

Ecommerce Platforms

Fast forward to today, and Shift4Shop is a viable Shopify competitor, offering similar features, pricing, and add-on services. You can host and sell unlimited products, create product variations, sell via several sales channels and marketplaces, and access over 100 payment gateways. And an extra 2% if you’re not using Shopify Payments.