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2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

Retail TouchPoints

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Unlike the traditional multichannel approach, social commerce is about creating strong communities and affinities around specific brands and verticals.

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Primark President: ‘Our Business is Set Up for People to Grow Into’

Retail TouchPoints

Tulip: We’re all serving our customers every day, so we’re looking for enthusiasm and elements of self-drive or self-development — we’re looking for people who want to take advantage of opportunities, like signing on for a training course or buddying up with a coach.

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Best 20 Order Management Systems for eCommerce: Streamlining Your Operations

Algopix

Employees across different departments should be able to navigate the system easily, reducing training time and minimizing the chances of errors. The ease of navigation and accessibility of essential features ensure that employees from various departments can efficiently use the system without extensive training.

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What is Buy Online Pickup In Store (BOPIS)? The Complete Guide for Omnichannel Retailers

Fabric

On a recent earnings call , Chico’s FAS’ President and CEO Molly Langenstein said that: “What we’re seeing in particular is our focus on being able to grow the multi-channel customer, and that has been strategic. That customer is three times more valuable to us than a single-channel customer.”

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[Guest Blog] Four Ways to Enable Your Omnichannel Strategy

ChannelAdvisor

Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. When executed effectively, this positive experience builds customer loyalty and leads to repeat purchases. Conclusion.

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The store associate of the future

365 Retail

Retailers need urgently to digitise store management processes, and communications and training as the role of the store worker changes, says Fabrice Haiat, CEO of YOOBIC. Retailers are dealing with a new reality post-pandemic that is challenging the way they recruit, train, motivate and equip their store staff.

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Multi-Channel Retailing: The Ultimate Guide to Engaging Customers On- and Offline

Korona

This allows customers to start a shopping journey on one channel and continue it on another without losing any information or progress. Omni-channel retailing aims to provide customers with a convenient and personalized shopping experience, increase customer loyalty , and drive sales growth. Click here to get started.