Retail TouchPoints

AUGUST 24, 2023

AI can be trained to feel more personal, but proceed with caution. Become a trained ally : Beyond in-the-moment opportunities, generative AI helps retailers improve the consumer experience long-after the first – or 50th – sale. Ken Yanhs is the Chief Marketing Officer at Zoovu.

Toys 246

Toys B2C Social Media Accessories 246

Retail TouchPoints

JULY 10, 2023

Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from a person. Companies are racing to adopt it. Automatic price optimization.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

SEPTEMBER 15, 2021

Afterpay’s flexible payment solution is now available for all PetSmart products as well as services like grooming, training and day camps, allowing customers to pay in four interest-free installments due every two weeks. We’re excited to provide this innovative program to our customers, whether they’re shopping in-store or online.”.

Merchant Services 262

Merchant Services Payment Services PayPal Retail 262

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Customer loyalty can act as a stabilizing factor during turbulent times, so prioritizing the customer experience in investment decisions will be essential.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? As a Playmaker, customers gain access to member-specific products created with or for them.

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers.

Social Media 148

Social Media Retail Events Recommendation 148

Retail TouchPoints

MAY 24, 2023

Where Does Customer Loyalty Lie? Customer loyalty is always a hot topic. The three new shopper cohorts that align with this shift in mindsets and behaviors can indicate how brands should position their marketing strategy to achieve the best cut-through. Look at brands like Heinz or Coca-Cola.

Retail 297

Retail Customer Loyalty Consumer Travel 297

Retail TouchPoints

AUGUST 23, 2023

The brand’s Nike Training Club app puts the brand’s gear to work with personalized home workouts, and its SNKRS app helps sneakerheads locate rare and highly sought-after pairs, plus sign up for personalized notifications on new drops. Loyalty must adjust to meet those evolving consumer expectations.

Travel 243

Travel Clothing Technology Customer Loyalty 243

Wiser

JANUARY 8, 2024

This not only prevents customer dissatisfaction stemming from pricing and display discrepancies, but also builds trust and fosters customer loyalty. Investing in a strong price checking system not only improves operational efficiency but also enhances the overall customer experience.

Operations 141

Operations Technology Mobile Customer Experience 141

Kissmetrics

MARCH 26, 2021

7 Ways You Can Use Customer Loyalty to Lower PPC Churn Rate. One of the best ways to reduce churn rate is to make sure your customers are happy. After all, satisfied customers are far less likely to leave. Here are a few ways to improve customer loyalty. #1: 1: Offer Loyalty Rewards.

PPC 319

PPC Document Customer Loyalty Improvements 319

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

SEPTEMBER 28, 2023

In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales?

Gifts 278

Gifts eCommerce Recommendation Technology 278

Retail TouchPoints

NOVEMBER 21, 2022

Any organization is only as good as its people and that is especially true in retail, where direct customer contact is a constant. Retail leaders need to be laser-focused on empowering employees through learning and training opportunities. Start by setting specific expectations and clear goals for the training program.

Customer Experience 306

Customer Experience Technology Presentation Management 306

RetailMinded

APRIL 20, 2023

By embracing new technology, digitizing processes, streamlining staff training, and enhancing the customer shopping experience, businesses can improve operational efficiency, foster customer loyalty, and drive revenue growth.

Payment Services 52

Payment Services Payments eCommerce Retail 52

Kissmetrics

APRIL 23, 2021

It can help you build brand awareness , customer satisfaction, customer loyalty, word of mouth, and referrals, and more. Here are a few ways it can be used in your business: Train your staff to prepare for difficult or tricky customer service situations. Train Your Team. Business is full of training.

Technology 264

Technology Reference Definition Other 264

Retail TouchPoints

FEBRUARY 23, 2022

Your differentiators will win you work and customer loyalty, and photography can bring them to life for your audience. Instead, train your staff to see the unmatchable power of 100 collective hands and eyes harnessing their phones to capture authentic moments that are unprompted, spontaneous and believable.

Retail 264

Retail Outdoor Mobile Social Media 264

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Leverage technology.

Payment Services 264

Payment Services Retail Electronics Information 264

365 Retail

OCTOBER 25, 2023

Phantom inventory is causing UK shoppers to experience out-of-stocks, with poor product availability negatively impacting sales and long-term customer loyalty, according to the latest data from Retail Insight , the leading provider of store operations execution software.

Retail 57

Retail Customer Loyalty Operations Presentation 57

ESW

OCTOBER 2, 2023

In addition, local customer service teams can also provide valuable insights into local customer behaviour and expectations. Train Your Staff When you do hire customer service representatives from outside the market, you want to make sure they are familiar with the market they will be serving.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

MagentoBrain

MAY 23, 2023

Provide exceptional customer service to increase loyalty Providing exceptional customer service is one of the most effective ways to increase brand loyalty. Customers who are made to feel important and valued are more likely to come back and tell others about your business.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Wiser

APRIL 26, 2022

When a potential customer walks up to the shelf hoping to find your product only to be met with empty space or a poor display, the chances of them making a purchase from a competitor skyrocket. Often, the reason for shelf non-compliance has to do with improper training of store associates. 3: Customer Loyalty.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Wiser

AUGUST 30, 2023

There are various strategies that can be employed to build and enhance your positive brand equity, and these methodologies range from crafting a unique brand identity to fostering meaningful customer relationships. These include: No. Consistency in meeting or exceeding your brand promise reinforces your brand’s identity and its equity.

Management 147

Management Social Media Customer Loyalty Reference 147

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Understanding AI in Retail & CPG Artificial Intelligence is the science of training computers to perform tasks that typically require human intelligence. ChainDrive is shaping the future of retail and CPG marketing by harnessing the full potential of data and BI to drive profitability and customer loyalty.

Marketing 95

Marketing Retail Customer Loyalty Games 95

ESW

MAY 20, 2019

As your business scales up, your customer service team is bound to experience some growing pains. More customers means more questions, more complaints, more touchpoints. In turn, this means you will need more staff, more training and more tools to keep your customers happy. Hire and Train Customer-Centric Staff.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? So what’s the plan? The biggest opportunity isn’t on TikTok or Instagram; retailers’ most valuable influencers are already on their payrolls.

Retail 289

Retail Recommendation Games Consumer 289

Kissmetrics

OCTOBER 24, 2017

Here’s a video explaining how it works: “The critical barrier to harnessing the potential value in this shift is organizational—companies that learn to design and execute effective customer-engagement strategies will have the advantage; the others will lose ground,” writes Tom French , a director at McKinsey.”.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

365 Retail

JULY 2, 2023

Provide training on techniques such as smooth acceleration, minimising idle time, and avoiding aggressive driving. Invest In Driver Training and Incentives Investing in driver training and incentives can improve driver performance, customer satisfaction, and overall efficiency.

Payment Services 52

Payment Services Improvements Travel Operations 52

ESW

JANUARY 16, 2024

Build loyalty In today’s competitive landscape, building brand loyalty is essential. Returns may seem like a hassle, but handling them efficiently can actually increase customer loyalty. By providing easy and quick return processes, customers are more likely to shop with a brand again in the future.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

ChatGPT (Generative Pre-Training Transformer) is a new artificial intelligence chatbot developed by OpenAI. Personalization: ChatGPT can be used to analyze customer data and provide personalized product recommendations or targeted marketing messages. This can help retailers increase sales and build customer loyalty.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Optimizely

DECEMBER 6, 2018

Beyond that, discounts can train your new customers to wait and purchase only when you offer a discount. Highlighting your bestselling items throughout your marketing strategy can go a long way, just as products with higher customer ratings are more likely to be scooped up. Reward your most loyal customers.

eCommerce Marketing 210

eCommerce Marketing eCommerce Marketing Events 210

Retail TouchPoints

JUNE 8, 2020

What are some of the tools you’ve used to maintain customer loyalty? We had to shift all our training to virtual training, which was a huge exercise in itself, but these locations are opening now. RTP: Do you anticipate Hand & Stone will be able to return to a growth mode as we move past COVID-19?

Gifts 205

Gifts Operations Webinar Customer Loyalty 205

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Wiser

OCTOBER 22, 2019

When done right, this can be beneficial for all involved because shoppers receive expert guidance to get the best product or service, while retailers can increase sales, grow basket sizes, and improve customer loyalty. Ask customers if they’ve shopped with you before. Don’t have a customer loyalty program?

Retail 68

Retail Customer Loyalty Definition Improvements 68

Retail TouchPoints

JUNE 22, 2023

That is why leadership places a “huge premium” on the store experience, from associate hiring and training to visual merchandising and store design. “As “There’s something magical about being in a place — and memories are made more frequently in places rather than sitting behind a computer,” Preis said.

Customer 278

Customer Clothing Consumer Fashion 278

365 Retail

NOVEMBER 1, 2023

Equip your staff with the necessary training to ensure they are courteous, knowledgeable, and capable of providing valuable product insights and recommendations. An empowered and informed staff not only elevates the level of customer service but can also become a key differentiator in a competitive retail landscape.

Retail 97

Retail Customer Loyalty Customer Experience Information 97