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11 Customer Retention Tactics to Keep Your Customers Coming Back

FastSpring

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Sure, having a great product helps, too.

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How To Improve Customer Experience: 5 Tips

Groove

Take advantage of this opportunity to save big and earn more by nurturing and rewarding your current customers. If you were to ask us how to improve the customer experience, we'd say that rewarding loyal customers is one of the most important things brands can do. Ask For Feedback. Conclusion.

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7 Post-Purchase Actions You Need to Take to Build Customer Loyalty

SellBrite

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

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3 Interactive Experiences We Love Right Now

Sailthru

Interactive digital experiences can help build brand loyalty while delivering key details about your customer’s interests and future purchase intent. The importance of data to strengthen customer retention and sales is well-known by most businesses. Better personalization leads to stronger engagement and higher ROI.

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[eCommerce Trends 2021] 6 Insights to Increase Sales and Customer Loyalty

lateshipment

Take away – Despite the surge in online orders, it is practically difficult for SMBs like yours to compete with companies such as Amazon and Walmart, which have established dominance over the eCommerce market. Stellar customer support = enhanced overall shopping experience. Sustainability will be given higher priority.

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The Top CBD Ecommerce Trends to Tap into the CBD Market

Omnisend

At the same time, a survey by Rolling Stone reveals that it’s likely the market will spike to an incredible $22 billion by the year 2022. We’ve already overviewed the best ecommerce platforms , so be sure to read that if you want to make an informed decision. Use Marketing Automation. Final Verdict.

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How Ecommerce Sellers Can Build Buyer Personas to Connect with Customers

SellBrite

Surveys — Psychographics require personal information, so the best way to collect them is by directly asking core customers about their values and interests with a survey. If you have trouble getting responses, try incentivizing these surveys with a gift card or discount. Psychographics. Source ]. [ Source ].

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