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The Real Impact of Late Deliveries & How to Handle Them

lateshipment

Santa delivering that particular Peppa Pig life-size toy your child has been coveting for months a day after Christmas. It costs as much as seven times more to acquire a new customer than to retain an existing one. Also, an existing customer will buy more from you and recommend your business more than a new customer will.

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The Real Cost of Late Deliveries & How to Deal with Them

lateshipment

Santa delivering that particular Peppa Pig life-size toy your child has been coveting for months a day after Christmas. The hard truth is that acquiring new customers is costly work. It costs as much as seven times more to acquire a new customer than to retain an existing one. Critical medicines being delivered late.

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Achieve high growth by keeping customers coming back to your eCommerce website

Kissmetrics

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? Increase customer enjoyment.

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5 Benefits of Building an Online Brand Community

Smile.io

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2. Blog Jonathan Roque 4.

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The Best Ecommerce Customer Loyalty Programs by Industry

Smile.io

Through its points program, customers can earn 5 points for every euro spent and redeem 100 points for 1 euro off their next purchase. Applying a little loyalty program math, that is a 5% ROI for every euro spent with the brand, well within Smile’s recommended range of 3%-10% ! Cherry Rewards Cherry offers sign-up point bonuses.

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How to Find a Hobby with These 10 Unique Ecommerce Stores

Smile.io

Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Ellie and Mac Ellie and Mac ’s homepage and recommendation quiz A saying that we’ve all heard before is, “If you want something done right, do it yourself.” What do you say, ready to roll?

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19 Omnichannel Experience Examples from Top Brands

GetElastic

Customer retention rates are 90% higher on omnichannel vs. single channel. The experience plays out in any number of ways, dependent on customer preference; do they want to shop entirely online and pick up in-store? Ninety-eight percent of Amercans switch between devices on a daily basis. Source: Clout Brands.