Can A Business Like United Recover From A Customer Service Nightmare?
RTP blog
APRIL 11, 2017
An article from Business Insider explained the problem. It’s just not okay to drag a customer off a plane like that. It’s scary though to know that in the name of “safety,” airlines can forcibly remove passengers at their discretion. I think the airlines could and should learn a lot from some more traditional retailers.
Let's personalize your content