Kissmetrics
JANUARY 19, 2021
“Knowledge management will never work until you realize it’s not about how you capture knowledge but how you leverage it.” – Etienne Wenger. Considering the modern world we live in, what better way to leverage knowledge than with knowledge base software. We scoured the web for the best knowledge base tools.
Kissmetrics
NOVEMBER 30, 2020
Your new software should focus on improving your current customer service practices. With the Professional and Enterprise packages, you can get everything from automation, pipelines, and custom reporting to a knowledge base, hierarchical teams, and integration with Slack. Your Current Customer Support System.
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Ecommerce Platforms
AUGUST 22, 2022
Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. Multichannel Support. But why stop there? Support Performance.
Ecommerce Platforms
APRIL 11, 2022
According to the Zoho team, this technology helps companies to improve agent productivity, and offer excellent 24/7 support to customers, without investing in an expensive global team. Each brand gets its own help centre, with different notifications, service channels, SLAs, and knowledge base articles.
Ecommerce Platforms
DECEMBER 11, 2019
Some customers say that a few of ShippingEasy's features need improvement. Namely, speeding up the data entry process and that the customization of their packing slips could be improved. With the free program, you only get access to the knowledge base and community forum. This hinges on the paid-for plan you’ve opted for.
Omnisend
JUNE 7, 2023
Dive into the insights today The right email service provider can save you money, improve deliverability, and help you build better relationships with your customers. SMS automation: SMSBump offers pre-built automation workflows but lacks multichannel integration like Omnisend. Textedly G2 review: 4.8/5 5 Capterra review: 4.6/5
Retail TouchPoints
APRIL 22, 2024
Here are three examples of non-linear CX in action: Multichannel support: In the non-linear world, customers can jump from social media to email to phone, all without missing a beat. Self-service options: Self-service tools like FAQs and knowledge bases empower customers to find answers on their terms.
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