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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. Store owners can connect however many of these they want; after which, messages from all of those channels get sent to the Richpanel message center for processing.

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Best CRM for Shopify? Our Favorite Apps and Integrations

Groove

This is especially crucial because B2B sales often involve complex and multi-step processes. Users get unlimited access to HubSpot's impressive set of resources, including HubSpot Academy and community forums. Klaviyo provides live chat and direct email support.

Shopify 358
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Best CRM for Shopify? Our Favorite Apps and Integrations

Groove

This is especially crucial because B2B sales often involve complex and multi-step processes. Users get unlimited access to HubSpot's impressive set of resources, including HubSpot Academy and community forums. Klaviyo provides live chat and direct email support.

Shopify 358
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The Best Shopify CRM? Our Favorite Apps and Integrations

Groove

This is especially crucial because B2B sales often involve complex and multi-step processes. Users get unlimited access to HubSpot's impressive set of resources, including HubSpot Academy and community forums. Klaviyo provides live chat and direct email support.

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Best Customer Service Software

Kissmetrics

Hubspot’s Service Hub —Best for Free Software and Deals Zendesk —Best for a Complete Support Suite Groove —Best for Small Businesses and Startups TeamSupport —Best for B2B Support LiveAgent —Best for Live Chat Service Salesforce Service Cloud —Best for Remote and On-Site Support Freshdesk —Best for a Streamlined System.

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Squarespace vs Bigcommerce: Which is Best for Your Online Store?

Ecommerce Platforms

Very limited App Store Limited payment processing options More of a “this is what you get” setup (the features are plentiful, but you’re restricted when it comes to scaling) Only live chat and email support Not a platform that focuses primarily on ecommerce One of the plans has transaction fees. Bigcommerce Pros.