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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

Retail TouchPoints

This is Mercaux’s fourth annual Pulse of Retail survey and encompasses responses from more than 500 retail executives across the UK, U.S., Frictionless OmnichannelOmnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive.

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What is Multi-Local Commerce and Why is it Essential for Growing Global Sales

ESW

Rather, every detail of the shopper journey – from demand generation to last-mile delivery – is part of a multi-local commerce implementation. What is Multi-Local Commerce? Multi-local commerce prioritises the shopper. Which payment methods do shoppers in this market prefer?

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Best Call Center Software

Kissmetrics

Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. I make calls when I’m thinking about committing to a new product or service. Dialers decrease an agent’s down-time considerably and completely eliminate the manual grind process of making calls from their cognitive workload.

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Best Retail POS Systems for 2020

Ecommerce Platforms

According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions. A subsequent survey conducted in 2019 went much deeper and established the precise POS capabilities retail businesses are currently focusing on.

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W3bstore Review: Ecommerce Platform For Omnichannel Stores

Ecommerce Platforms

This W3bstore review assesses not only its omnichannel capabilities but also other it’s ecommerce features that would be critical to online stores. It does not access it’s POS (point of sale) or multi-store back office. Then you end up in an ecommerce site that happens to operate a parallel local store or stores. Imagine this….

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Best ecommerce apps for your online store

Omnisend

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. It helps you manage customer service and support across multiple channels.