ESW

AUGUST 18, 2023

Which payment methods do shoppers in this market prefer? Which channels do shoppers prefer to use to interact with customer service? Or a brand may not curate payment options, making shoppers scroll through irrelevant or obscure payment options to find the one they want.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 163

Payment Services Games Live Chat Customer 163

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. Salesforce expects U.S. Let the countdown begin….

Merchant Services 314

Merchant Services Payment Services X-cart Supplies 314

Retail TouchPoints

JUNE 7, 2023

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Almost all of Gen Z chooses to shop in person; they are truly the omnichannel shopper,” said Cegielski. The study found that four out of five are worried about the health of the U.S.

Food and Beverages 265

Food and Beverages Travel Hobbies Shipping Costs 265

RetailMinded

OCTOBER 27, 2022

For example, retail businesses now integrate omnichannel strategies like M-commerce or mobile commerce to enable mobile shopping. Many consumers now rely on mobile devices to research products and services, make an order, and complete transactions. Also, it facilitates better personalization. Accept Mobile Payments.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Retail TouchPoints (RTP): Kantar’s survey revealed that online shopping is the number-one increased behavior worldwide.

Payment Services 286

Payment Services Retail Omnichannel Consumer 286

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. It helps you manage customer service and support across multiple channels.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

ESW

MARCH 11, 2024

To help brands get the information they need, we surveyed American shoppers about their preferences, expectations and behaviour when it comes to online shopping. Omnichannel continues to trend Just because a shopper can complete an entire buying journey online does not mean they want to or will. Here’s what we found.

eCommerce 88

eCommerce Payment Services Omnichannel Consumer Electronics 88

Ecommerce Platforms

MARCH 8, 2023

It provides users with a variety of themes they can customize to suit their specific selling and branding needs, and comes with all the payment processing solutions you need to sell both physical and digital goods. You can also expand the functionality of your store by adding on apps and plugins from the Shopify marketplace.

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

Retail TouchPoints

JULY 14, 2020

That assumption seems to be confirmed by research published by Cotton Incorporated via their Consumer Response Surveys. This same survey also showed that since the pandemic began, 55% of consumers placed a buy online, pick up in store (BOPIS) order, with 25% doing so for the first time. How retailers fulfill BOPIS is the hot topic.

Fulfillment 244

Fulfillment Payment Services Outdoor eCommerce 244

RTP blog

AUGUST 19, 2019

Data from the report suggests that 36% of survey respondents claimed they would bail on a purchase if required to create an account. Guest checkout options that speed them through the process can help reduce conversion drop-off. 2. Extra charges for their payment method. 4. Too much data entry.

Shopping Carts 150

Shopping Carts Merchant Services Payment Services eCommerce 150

365 Retail

OCTOBER 1, 2022

One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. just phone or email), they build an omnichannel presence that ensures no stone is left unturned, so to speak. Encourage two-way conversations .

Payment Services 73

Payment Services Customer Telecommunications Omnichannel 73

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. Consumers have developed new shopping habits during the shutdowns, most notably a greater reliance on e-Commerce, contactless pickup and delivery and mobile payment methods.

eCommerce 135

eCommerce Consumer Retail Payment Services 135

BigCommerce

AUGUST 17, 2018

For Tahnee Elliott, identifying and servicing her primary market was especially easy. Ideally, your inventory or services should be strategically chosen to appeal to a broader audience—especially when you’re just starting out. Before anything else, you need to answer the following questions: Who are your primary customers?

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. The process has been simplified, largely because the iPhone is so ubiquitous, and the interface is so seamless.

POS 212

POS Mobile Payment Services Technology 212

Retail TouchPoints

SEPTEMBER 21, 2021

You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. Think about how important buy online, pick up in-store; pick, pack and ship in-store; omnichannel shelf price changes; and in-store traffic insights are.

Payments 222

Payments Payment Services Customer Experience Social Media 222

Forrester eCommerce

SEPTEMBER 30, 2022

82% of software-decision makers at US retail companies are planning to adopt or are adopting payments software in 2022, per Forrester's data.

Payment Services 39

Payment Services Retail Financial Services Customer Experience 39

ESW

JUNE 23, 2023

Alternative Payment Methods Are Trending In the face of stubborn inflation, it is no wonder that alternative payment methods are increasingly popular with online consumers. Likewise, a PYMNTS survey revealed that almost 60% of consumers say they prefer BNPL options over credit cards. How are brands meeting this demand?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

JUNE 15, 2022

Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. They allow retailers to expand their workforce without hiring by giving shoppers more ways to engage and learn without a person needed to facilitate. QR codes have exploded by enabling contactless transactions and learning.

Payment Services 258

Payment Services Books Live Chat Fashion 258

RetailMinded

JULY 29, 2023

This includes highly personalized services, interactive elements, and rewards programs. Moreover, advancements in technology have facilitated the accumulation of extensive data by enterprises, empowering them to provide tailored services that effectively cater to individual customer requirements.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

This includes highly personalized services, interactive elements, and rewards programs. Moreover, advancements in technology have facilitated the accumulation of extensive data by enterprises, empowering them to provide tailored services that effectively cater to individual customer requirements.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Algopix

JULY 13, 2023

CRM systems provide a centralized database that stores and organizes customer information, allowing businesses to streamline processes, enhance communication, and improve customer satisfaction. By leveraging CRM systems, businesses can personalize customer experiences, target marketing campaigns more effectively, and optimize sales processes.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

SEPTEMBER 24, 2020

While Party City operated approximately 275 temporary Halloween locations last year, it plans only about 25 this year. In addition to online shopping, Party City offers contactless shopping experiences at its stores through curbside pickup, same-day delivery and contactless mobile payments. Home delivery is free for orders of $35.

Payment Services 263

Payment Services Mobile Payments eCommerce Operations 263

Kibo

APRIL 26, 2022

A pivot to omnichannel shopping is also being adopted by consumers. Consider the following statistics from a March 2022 Bizrate/Digital Commerce 360 survey of over 1,100 consumers. Microservices facilitate good customer experiences in a few ways. Microservices facilitate good customer experiences in a few ways.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

Fabric

AUGUST 8, 2023

A recent survey found that 73% of consumers have experienced a delivery failure and the top issues cited were late delivery, delivery not arriving when expected, and length of time to make delivery. Order management is the process of efficiently handling and fulfilling customer orders from start to finish. What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience. Rapid checkout in store – for many shoppers, the experience is all about efficiency.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

MAY 27, 2021

Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient. In fact, our BOXpoll surveys found that 38% of consumers have held back from purchasing because they expect the returns experience with a given retailer to be a hassle.

Shipping Costs 163

Shipping Costs Shipping Labels Payment Services Shipping 163

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Surveys consistently show that shoppers often start their purchase journeys on one channel and complete it in another. What’s the difference between multichannel and omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Omnisend

DECEMBER 26, 2021

Poor understanding of target audience Choosing the wrong ecommerce platform Unattractive website design Weak marketing plan Poor customer service Lack of SEO content optimization Complicated checkout process Lack of customer reviews No trust signals. Poor customer service. Complicated checkout process.

eCommerce 148

eCommerce Payment Services WooCommerce SEO 148

Kibo

JULY 24, 2020

Native Personalization Capabilities Built-In Order Management API-First, Microservices Architecture Admin Tools and Settings Advanced Catalog Management Mobile-centricity SEO Friendliness 24/7 Support Pre-Integrated Payment Gateways Speed Easy-To-Use UI. Order management is the backbone of a seamless commerce operation.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

Ecommerce Platforms

MAY 26, 2020

As we've already said, BigCommerce offers an impressive array of functions and marketing features, some of which include: An SSL security certificate: This displays a tiny padlock symbol next to your URL, which communicates your store is secure for accepting and processing online payments. WooCommerce: The Cons.

WooCommerce 118

WooCommerce BigCommerce Payment Services eCommerce 118

iVend

OCTOBER 10, 2023

An earlier start – no fewer than four separate surveys (by LTK **, Radial , Bazaarvoice * and Celigo +) all found that shoppers are planning on starting their gift buying before Black Friday and Cyber Monday. Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix.

Technology 105

Technology POS Retail Gifts 105

Pivotree Blog

APRIL 6, 2023

Some of these measures can include: “Easter Special” promotions and deals Optimization for mobile Focus on improving customer service Flexible payment options Expansion to social commerce However, if you want to take this to the next level and give your business the eggs factor!, You start with the basics, of course.

Customer 52

Customer Omnichannel Payment Services Fulfillment 52

Omnisend

JANUARY 9, 2024

Friendly business models : These include dropshipping and print-on-demand services. This is crucial for your t-shirt business success: Iit impacts everything, from the required upfront investment to day-to-day operations. Gather feedback : Use social media polls and focus groups to survey potential customers. Negotiate terms.

Social Media 88

Social Media Payment Services Shipping Costs eCommerce 88

RTP blog

MARCH 15, 2017

To help create a more open, honest financial environment for today’s consumers, PayPal Co-Founder Max Levchin founded Affirm, which presents different payment options with no fees or hidden costs. The survey reveals that 87% of retailers that have implemented omnichannel strategies have achieved good to significant ROI.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Ecommerce Platforms

MARCH 8, 2023

To keep up with customer demands, ecommerce stores must offer efficient service options. Let’s look at some of the best live chat service options to empower your salesforce, and customer service team. LiveChat is a leading solution for companies investing in the future of customer service. LiveChat LiveChat homepage.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104