Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Another company veteran, John Felton, will now lead the company’s operations. Felton has worked for nearly 18 years in Amazon’s retail and operations finance leadership.

Fulfillment 253

Fulfillment Operations Customer Experience Consumer 253

Retail TouchPoints

OCTOBER 26, 2023

Retailers that have moved to a data-driven approach have improved their sales, operational efficiency and overall profitability. Retailers that base decisions on incomplete or inaccurate data see a large chain reaction effect on many of their key operational performance metrics. Three in 10 U.S.

Customer 227

Customer Operations Improvements Technology 227

Algopix

OCTOBER 15, 2023

To give you a summary, in September 2023, the Federal Trade Commission filed a significant complaint in a federal district court, asserting that Amazon operates as an unlawful monopoly. Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Sounds very extreme right?

Shipping Costs 122

Shipping Costs Fulfillment Order Fulfillment Shipping 122

Retail TouchPoints

JUNE 23, 2022

In February 2022, Macy’s took the opposite tack, thwarting pressure from activist investor Jana Partners and announcing it would keep its ecommerce operations integrated within its larger business. That was swiftly followed by similar moves at Saks OFF 5th in June and Hudson’s Bay in August of the same year. This strategy could hold water.

eCommerce 268

eCommerce Omnichannel Channel Department Stores 268

365 Retail

JULY 5, 2022

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Before joining Walmart, Lionel spent three years as president and CEO of Tom & Co, which operates over 160 pet care stores in Belgium, Luxembourg and France.

Payment Services 120

Payment Services Payments Operations Omnichannel 120

SellBrite

JUNE 25, 2018

eGD allows you to focus on customer experience and fast shipping to differentiate yourself. Back when Amazon first started Prime in 2005, they excluded businesses and third party sellers from the program while they were trying to convince investors that Prime could compete with eBay. Shipping and fulfillment on eBay.

Shipping Costs 75

Shipping Costs Shipping Payment Services Fulfillment 75