Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

Fulfillment 251

Fulfillment Operations Customer Experience Consumer 251

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 267

Technology Retail Customer Experience Presentation 267

Algopix

OCTOBER 15, 2023

In this article we will cover Amazon’s perspective and reasons for considering a strategic pivot from Fulfillment by Amazon (FBA) to Seller Fulfilled Prime (SFP). Amazon started the trend of 2 day free and fast shipping back in 2005, creating a new norm of customer expectation. Sounds very extreme right?

Shipping Costs 121

Shipping Costs Fulfillment Order Fulfillment Shipping 121

Retail TouchPoints

OCTOBER 26, 2023

If your availability monitoring tool builds an accurate picture in-store — where most online grocery orders are picked from — you will improve online fulfillment. Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005.

Customer 225

Customer Operations Improvements Technology 225

Retail TouchPoints

JUNE 26, 2023

Tech Advancements Help Alcohol Ecommerce Expand Alcohol ecommerce didn’t really pick up steam until 2005, when the Supreme Court struck down laws in New York and Michigan that banned vineyards from selling across state lines. It’s the norm for Coke; it’s the norm for Yoplait — it’s not the norm for us.”

Food and Beverages 257

Food and Beverages eCommerce Fashion Information 257

Retail TouchPoints

JUNE 23, 2022

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

eCommerce 267

eCommerce Omnichannel Channel Department Stores 267

OrderDynamics

MARCH 28, 2019

Five Ways to Improve E-Commerce Fulfillment Efficiency. Many e-commerce businesses live and die by the speed and efficiency of their fulfillment. For better or for worse, Amazon Prime’s 2005 debut changed the standards for all other e-commerce retailers. Since Amazon’s debut, consumer patience has steadily decreased.

eCommerce 59

eCommerce Fulfillment Improvements Shipping Costs 59