article thumbnail

Store Management Costs in the Era of Ecommerce

Retail TouchPoints

shows that manually picking online orders from a store and delivering it for free has a typical operating margin of -15%. Alongside the infrastructure dilemma, when speaking to grocers about their online operation, it becomes clear just how challenging optimizing and unlocking value during the ecommerce end-to-end process can be.

article thumbnail

Customers are Tired of Empty Shelves, and it’s Time for a Fix

Retail TouchPoints

Retailers that have moved to a data-driven approach have improved their sales, operational efficiency and overall profitability. Retailers that base decisions on incomplete or inaccurate data see a large chain reaction effect on many of their key operational performance metrics. Three in 10 U.S.

Customer 223
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 265
article thumbnail

The Very Group appoints Lionel Desclée as group CEO

365 Retail

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Before joining Walmart, Lionel spent three years as president and CEO of Tom & Co, which operates over 160 pet care stores in Belgium, Luxembourg and France.

article thumbnail

First Quarter Feedback for Grocery Retail: Insights from the Start of 2021

Retail TouchPoints

This makes it essential that retailers continue to invest in creating a seamless omnichannel shopper experience. He started his career as part of the core team at VSI Targeting Systems — an industry-leading targeting and optimization firm that was purchased by Inmar in 2005. Mobile Engagement is Mandatory.

Retail 276
article thumbnail

Investment in BigCommerce, Our Customers and Our Partners

BigCommerce

In 2015, we realized our platform was increasingly being used by global brands selling in the millions online, and that these customers requested a different set of capabilities, expected a different level of service, and required flexibility in how they operate their businesses. Enhanced point-of-sale integration capabilities.

article thumbnail

Meet the Elastic Path Leadership Team: Part 2

GetElastic

In 2005, Harry received the Young Entrepreneur Award for being the youngest CEO on the PROFIT Hot 50. Commerce is the core operating system for successful digital businesses. These options presented immense struggles for businesses with high growth potential, complex business models and plans for omnichannel expansion.