Optimizely

AUGUST 14, 2018

But few brands are lucky to attain the ranks of true customer loyalty. Sure, many of us— 77 percent, in fact —participate in some kind of customer loyalty program. Loyalty program engagement is on the decline , and active use of loyalty programs is decreasing by 2-3 percent per year.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

GetElastic

MAY 14, 2019

Reputation building begins with creating the brand and making it visible through: Having a website Having social media profiles on Facebook Twitter, and Instagram Monitoring what people are saying. Businesses should strive to have at least one social media profile. Develop an excellent content marketing strategy.

Management 140

Management eCommerce Social Media Payment Services 140

ESW

MARCH 26, 2019

Walmart chose to build its Pickup Today program instead of expanding free shipping options way back in 2011. Mottl summarizes the importance of all those benefits: “Providing convenient, fast, easy and wanted ways to buy and get product is a win for the consumer and the brand/retailer and builds on customer loyalty.”.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60

ChannelAdvisor

JULY 3, 2017

The Portas Review, published in 2011, stood out in the retail world for many reasons. For Portas, it is essential to know your customer. This means knowing who your target customer is and how you appeal to them. Customer Loyalty. “Brick and mortar is going to be totally about experience,” she stated.

Department Stores 45

Department Stores Social Media Live Chat Online Retail 45

BigCommerce

JULY 25, 2017

After one of those Live videos hit 1,000,000 views (with a bit of social media promotion), he realized he was on to something. Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. Drive some traffic.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Kissmetrics

APRIL 10, 2018

I’ll help you figure out how to do this so well it won’t just improve your customer experience, it will also boost your sales. Facebook Messenger originally began in 2011 as a messaging app for Facebook users. Live chat isn’t just for customer support, it also impacts sales. Refine it based on user feedback.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225