Sailthru

MARCH 8, 2018

They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. The brand had the highest average score on L2’s index, with the biggest increase from 2016. The latter has focused heavily on improving its omnichannel experience over the last year or so.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Payoneer

JANUARY 15, 2019

When you make a sale on Amazon, it’s not your customer. Amazon controls the buyer experience and restricts your ability to communicate with customers. They select which products to recommend alongside your product. But you’ll also have more control over the customer experience.

eCommerce 31

eCommerce Shipping Costs eCommerce Platforms Channel 31

BigCommerce

NOVEMBER 28, 2017

Each year, BigCommerce looks at same-store sales to determine the real increase in revenue and orders data year over year for ecommerce brands on the platform. This means we have excluded brands from the data set that joined BigCommerce prior to Cyber Week 2016. Get The Data Now. When did brands start planning?

BigCommerce 415

BigCommerce Merchant Services Food and Beverages Small Business Retail 415

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Customization options allow businesses to build more unique and personalized shopping experiences for customers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

BigCommerce

FEBRUARY 2, 2018

It’s all part of our work to improve our customer experience as much as we can.”. Before Thanksgiving 2016, he decided to open an additional venture – this time with his wife. However, you need to be strategic about helping customers find your products. Meet the 10 Most Innovative Ecommerce Brands of 2016.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

BigCommerce

MAY 1, 2018

The surfacing of the Facebook debacle involving Cambridge Analytica and the massive amounts of data collected from 87 million users, which was used to influence the 2016 presidential election, revealed big data as the powerful beast it can be. As you scale, “getting geeky” about your data becomes more and more important.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

BigCommerce

JUNE 27, 2017

You might only notice that visitors do not convert, and that the products they buy are mainly those shown on the front page, or those they reached using search, recommendations, or referrals. The results of this experiment conducted on users who have never before visited your site can be quite illuminating (and sometimes embarrassing).

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

BigCommerce

JUNE 5, 2018

Best Customer Experience Design. Overall, this is a great example of a strong, simple design and everything you’d want out of an ecommerce clothes shop (search, filtering, recommendations, etc). The customer experience is also a big part of the personalized shopping experience. Let’s dive in.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

GetElastic

NOVEMBER 11, 2021

Founded in 2016, they have focused on and exceled at developing conversational bots for social media, specifically Facebook messenger and more recently, Instagram. Leveraged by popular Shopify customers like GoPro, Octaine.AI has a unique ‘Shop Quiz’ feature that allows companies to personalize products and recommendations.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

BigCommerce

OCTOBER 20, 2017

Freund Container’s B2B ecommerce strategy taps into the power of customer data to better serve their existing B2B customers and gain net new. The result has been streamlined backend operations, better customer data visibility across all channels and improved conversions to boot. Recommended Posts.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

BigCommerce

AUGUST 8, 2018

Whether it’s their usability, recommendations, or membership perks, Amazon wins because they do customer service right – and at scale. What many businesses don’t know, though, is that the secret to Amazon customer service success doesn’t have to mean an Amazon business size. Predictive Product Recommendations.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231