Retail TouchPoints

AUGUST 9, 2021

Brian Goldfarb is the Chief Marketing Officer at Amperity , a leading enterprise customer data platform. Previously, he was the CMO at Splunk from 2016 to 2019, leading that business through a major digital marketing transformation.

Customer 299

Customer Multi-channel B2C Omnichannel 299

BigCommerce

JUNE 20, 2017

Want to see the best ecommerce site designs of 2016? You can toggle over to see 2016’s winners right here. Best Customer Experience: Human Solution. Our inspiration came from our standing desk customers. Don’t make your customers think! So, let’s dive in. Best Overall Design: Hyphen.

eCommerce 379

eCommerce BigCommerce eCommerce Design Mobile 379

Liveintent

APRIL 24, 2018

billion in 2016. And its success is derived by two things: customer data collection and people-based marketing. Its efforts benefited from unfettered access to the underlying data and mirrored the Amazon ethos: a better experience for consumers while passing the efficiency and performance through to advertisers.”

Marketing 79

Marketing Arts Customer Data Banking 79

ESW

OCTOBER 21, 2019

In 2016, the company eliminated all traditional promotions — which CEO Gary Friedman believes didn’t reflect brand values, anyway — and replaced them with the $100-per-year RH Grey Gard. The Grey Card offers customers 25% off all regular-priced merchandise and 10% off clearance stock.

Shipping Costs 87

Shipping Costs Customer Payments Payment Services 87

Smile.io

NOVEMBER 5, 2019

Editor’s Note: This post was originally published on May 10, 2016 and was updated for accuracy and comprehensiveness on November 5, 2019. Optimizing based on device will help you provide the best possible customer experience to all of your customers no matter where they choose to interact with you. and the U.K.,

eCommerce 42

eCommerce Recommendation Customer Experience Mobile 42

ecomdash

JULY 25, 2019

In the same study, it was reported that 48% of consumers expect specialized treatment for being a loyal customer. Now is the time to make good use of all the customer data you‘ve collected to create dynamic websites that offer personalization for every visitor. billion in 2016. 4 – Autofill Checkout.

eCommerce 60

eCommerce Merchant Services Subscription Improvements 60

Sailthru

MARCH 8, 2018

They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. The brand had the highest average score on L2’s index, with the biggest increase from 2016. The latter has focused heavily on improving its omnichannel experience over the last year or so.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

ESW

NOVEMBER 26, 2018

In the meantime, natively direct brands — which create, market, sell and ship products to customers themselves, without intermediaries — are thriving because they were born with a customer-experience mindset. They intuitively understand the power of focusing on customer experience and engagement.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

PFS

AUGUST 23, 2017

In apparel, for instance, the resale market is expected to almost double to $33 billion in 2021 from $18 billion in 2016, with online resale players growing more than four times faster than the broader apparel resale market. Is there a more personalized service you can provide or a uniquely branded experience you can deliver?

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Payoneer

JANUARY 15, 2019

You also can’t take advantage of Amazon Prime, which helps customers convert at much higher rates on Amazon compared to other sites. But you’ll also have more control over the customer experience. That is, because you can control the entire customer experience. Using Amazon Customer Data For Lookalike Audiences.

eCommerce 31

eCommerce Shipping Costs eCommerce Platforms Channel 31

BigCommerce

NOVEMBER 28, 2017

Each year, BigCommerce looks at same-store sales to determine the real increase in revenue and orders data year over year for ecommerce brands on the platform. This means we have excluded brands from the data set that joined BigCommerce prior to Cyber Week 2016. Get The Data Now. When did brands start planning?

BigCommerce 415

BigCommerce Merchant Services Food and Beverages Small Business Retail 415

Demac Media

JANUARY 18, 2018

Followed security best practices to protect your customer data? Then you’re ready to boost customer loyalty! Personalization Actions That Drive Customer Loyalty. Allocate more marketing budget on your most engaged customers. Adapt your customer experience based on past preferences.

Customer Loyalty 31

Customer Loyalty Retail Customer Marketing 31

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Customization options allow businesses to build more unique and personalized shopping experiences for customers.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

BigCommerce

FEBRUARY 2, 2018

It’s all part of our work to improve our customer experience as much as we can.”. Before Thanksgiving 2016, he decided to open an additional venture – this time with his wife. Meet the 10 Most Innovative Ecommerce Brands of 2016. Protecting Customer Data. Retaining Customers With Marketing.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

RTP blog

JULY 14, 2017

And M-Commerce is especially vulnerable: The takeover of mobile phone accounts nearly doubled between 2015 and 2016, according to Javelin. Two-factor authentication — asking customers to establish “trusted” devices, for example — can boost security without adding friction to the customer experience. Monitor behavior.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

BigCommerce

MAY 1, 2018

The surfacing of the Facebook debacle involving Cambridge Analytica and the massive amounts of data collected from 87 million users, which was used to influence the 2016 presidential election, revealed big data as the powerful beast it can be. As you scale, “getting geeky” about your data becomes more and more important.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. But what about personalization for B2B (business to business) sales?

B2B 141

B2B Multi-channel B2C Customer Experience 141

BigCommerce

JUNE 27, 2017

An example of this would be adjusting the sequence of product categories to match a customer’s frequently viewed items. Unlike customization, which relies on customer input, personalization is automatic and is based on customer data. Online ecommerce retail sales are estimated at nearly $2 trillion in 2016.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

ESW

MAY 23, 2018

trillion in 2016, making up nearly nine percent of total retail sales that year. Nike also offers this customization for clothing and accessories such as hoodies, bags, and shirts. This focus on the customer experience is working out nicely for Nike. Global retail eCommerce topped $1.9 DTC sales surpassed $6.5

Consumer 122

Consumer Payment Services Shipping Costs Payments 122

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. How do you import/export catalog & customer data? Meeting your business objectives isn’t easy – no matter how many Inc.,

eCommerce Platforms 419

eCommerce Platforms Payment Services Shipping Costs eCommerce 419

BigCommerce

JUNE 5, 2018

Best Customer Experience Design. According to the JeepPeople team: Designed and developed by Cart Designers, JeepPeople has moved from a broken shopping experience on the Shopify platform and increased their month over month conversion rate and sales revenue by 10.92% and 27.05% respectively. Best Customer Experience.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

BigCommerce

OCTOBER 20, 2017

Freund Container’s B2B ecommerce strategy taps into the power of customer data to better serve their existing B2B customers and gain net new. The result has been streamlined backend operations, better customer data visibility across all channels and improved conversions to boot. Learn from Amazon. Bulk Bookstore.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

GetElastic

NOVEMBER 11, 2021

Founded in 2016, they have focused on and exceled at developing conversational bots for social media, specifically Facebook messenger and more recently, Instagram. A key differentiator of Botsify is their multi-lingual chatbot feature, that allows customers to translate their bots for native conversations in multiple languages.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

BigCommerce

AUGUST 8, 2018

In 2016, artificial intelligence was democratized as cloud-based microservices and made available for fractions of a penny per transaction. Companies struggle maximizing on data projects by not having the correct expertise on the right project. The data can be used to provide a seamless customer experience across all channels.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231