Retail TouchPoints

JANUARY 5, 2024

When retailers invest correctly, logistics presents the opportunity for not only hard cost savings but long-term value creation as organizations find innovative ways to deliver products into the hands of consumers. Retailers were inexorably dependent on them to operate, but these functions were seen more as a cost center.

eCommerce 234

eCommerce Fulfillment Supplies Operations 234

Retail TouchPoints

APRIL 15, 2021

In an effort to combat the estimated 70% of shopping carts that are abandoned, many retailers now send automated cart abandonment emails — and with good reason. In 2020, one of every three consumers who clicked on a cart abandonment email wound up completing their purchase. VIP customers already know these things.

Shopping Carts 164

Shopping Carts Retail Shipping Costs Social Media 164

Retail TouchPoints

FEBRUARY 8, 2021

Analysts recorded 15,000 retail stores closures in 2020, marking a shift that will have a massive impact in how brick-and-mortar will operate in the coming years. Combined with the return of nightlife such as restaurants and theaters, retailers should see a similar resurgence in traffic.

Fulfillment 132

Fulfillment Department Stores Internet Retail Electronics 132

Retail Technology Review

FEBRUARY 5, 2020

As we move into a new decade, technology is continuing to make big changes in the way eCommerce businesses engage with their customers.

eCommerce 126

eCommerce Online Retail Technology Consumer 126

ESW

NOVEMBER 30, 2020

Online grocery shopping was already on the rise at the start of 2020, according to FMI’s U.S. From the consumer’s viewpoint, online grocery shopping seemed to work pretty well for the most part. Consumers found plenty of positives in buying groceries online, in addition to health-related ones.

Fulfillment 78

Fulfillment Shipping Costs Supplies Consumer 78

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. B2B has evolved way past just a simple order entry portal where customers already know what they want.

B2B 141

B2B Multi-channel B2C Customer Experience 141

ChannelAdvisor

AUGUST 28, 2019

Throughout the marketplace’s decades-long history , the company has set new standards and reset customer expectations across the entire landscape — from marketing to selling to fulfilling. According to Retail TouchPoints’ report, Winning with Pages from Amazon’s Playbook , the answer is a definitive “yes.”

eCommerce 49

eCommerce White Paper Download Internet Retail 49