Luxury retail: Why a customer should love your packaging first, and then your product
Retail Technology Review
FEBRUARY 16, 5187
More and more, brands are beginning to see the value of their packaging in influencing consumers’ purchasing decisions.
Internet Retailing: European retailers change customer-centric strategies due to lessons learned
Dynamic Action
FEBRUARY 14, 2018
The entire article highlights findings from the DynamicAction Retail Index: 2017 Year-in-Review and 2018 Outlook , an analysis of over £5.1 billion in online consumer transactions. For European retailers, orders using a promotion increased 2%, while orders using a markdown were down on an average by 27%.
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How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
The Pragmatic Path to Composability: Adapting to the Future through Modularity
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Introducing the Retail Innovation Conference & Expo
Retail TouchPoints
NOVEMBER 18, 2021
For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. design:retail Conference & Expo : Unleash your creativity and rediscover your love for design and visual merchandising!
Retail 
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The Top 10 Sessions to See at IRCE 2018
Optimizely
MAY 15, 2018
It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Don Davis, Editor at Large, Internet Retailer. Fareeha Ali, Director, Research Strategy, Internet Retailer. Your customers are on Amazon.
Internet Retail 321
321 
How consumers’ spending data will help to personalise the customer experience and drive consumers back in-store
Retail Technology Review
JUNE 22, 2021
Pandemic difficulties aside, today’s retail environment is challenging. Whilst the shift to buying online has been an easy one for consumers, it has presented new and existing challenges for retailers, especially those with an omni-channel presence. By Dr Sam Short, Chief Data Scientist at Upside Saving.
Consumer 114
114 
Pandemic drives over half of consumers to shop more locally; bank data key in enabling SMEs to compete with big businesses
Retail Technology Review
JUNE 2, 3100
Over half of consumers globally (53%) believe it is more important to shop with local businesses now than it was before the pandemic.
Banking 70
70 
Uberall survey reveals consumer preference for ‘phygital’ retail
Retail Technology Review
JULY 27, 2021
Uberall, the provider of ‘Near Me’ customer experience marketing solutions, has announced the findings of its survey of over 1,000 UK consumers and their current shopping behaviour.
Consumer 122
122 
Retail success post-COVID will rely on understanding new customer mindsets, says Conversity
Retail Technology Review
NOVEMBER 17, 6880
Six months after COVID-19 started making its mark across the world, lockdown restrictions and widespread working from home offices have caused many consumers to rethink their shopping habits.
Retail 70
70 
‘A Reckoning for the Advertising Industry’: The Death of Third-Party Tracking Opens New Opportunities for Retailers
Retail TouchPoints
MARCH 25, 2021
Driven by growing consumer concern over how their personal data is being collected and used, governments are enacting legislation, and tech companies are implementing platform changes, that will forever alter the relationship between consumers and advertisers. “A A new era of advertising is taking shape.
Retail 264
264 
The Rise of Shopper Promiscuity Calls For a New Approach to Market Research and Marketing
Retail TouchPoints
MARCH 31, 2022
What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades. The right consumer insights gleaned from the right individuals is critical in advising brands on exactly where they can most effectively intersect with their audiences during the purchase journey.
Marketing 278
278 
What is Direct-to-Consumer and How to Balance D2C with Wholesale
Wiser
OCTOBER 15, 2019
Direct-to-consumer strategies have transformed retail, both in the way consumers shop and how brands and retailers manufacture, market, and sell. As with any successful retail strategy, there are pros, cons, and considerations before fully embracing—or rejecting—D2C. What Does Direct to Consumer Mean?
Direct-to-Consumer (DTC) Brands: 5 DTC Brands You Need to Know About
Prisync
AUGUST 21, 2019
Direct-to-Consumer brands are taking over, you may have heard of them, or even perhaps are a customer of some of these companies Compared to a traditional retailer, using a direct to consumer model offers a range of advantages for the business. Prior to the boom of the internet, retail was controlled by distributors.
Consumer 42
42 Direct-to-Consumer (DTC) Brands: 5 DTC Brands You Need to Know About
Prisync
AUGUST 21, 2019
Direct-to-Consumer brands are taking over, you may have heard of them, or even perhaps are a customer of some of these companies Compared to a traditional retailer, using a direct to consumer model offers a range of advantages for the business. Prior to the boom of the internet, retail was controlled by distributors.
Consumer 40
40 Pandemic drives permanent shift in consumer behaviour
Retail Technology Review
FEBRUARY 10, 2021
Online only retailers are snapping up failed high street brands – and shutting the door on physical retail. But while customers have moved online, there are still opportunities for traditional retailers – with the right approach and expertise.
Multi-channel 101
101 
Consumers aren’t as opposed to bots as you might think
Retail Technology Review
OCTOBER 23, 2018
While bots are often cited as a reason for poor customer service, new research from Genesys finds many UK consumers do not rank them high on their list of frustrations.
Consumer 87
87 
Nearly a half of consumers will turn to Amazon for their Christmas shopping this year
Retail Technology Review
OCTOBER 19, 2020
With consumer behaviour drastically changing as a result of Covid-19, just under a half of UK shoppers (44%) plan to complete their Christmas shopping online this year – with a majority (42%) looking to turn to Amazon first. This is according to newly released findings from Episerver, the customer-centric digital experience company.
Consumer 70
70 
Latest Cisco AppDynamics App Attention Index reveals brands have only one shot to win over customers
Retail Technology Review
JULY 27, 2021
Cisco AppDynamics has released the latest report in its App Attention Index research series, revealing consumer reliance on applications and digital services has soared since the start of the COVID-19 pandemic.
Customer 132
132 
Google research finds rising customer expectations of online retail
Retail Technology Review
SEPTEMBER 17, 2019
Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers).
Customer loyalty heavily dependent on ‘last mile’ service
Retail Technology Review
APRIL 13, 2021
Consumers are choosing who they shop with depending on the ‘last mile’ service provided, new research has revealed. Long delivery times top the list of frustrations for consumers (50%), followed closely by paying for returns (42%) and limited stock availability (38%).
Kooomo announces new updates to improve the customer experience
Retail Technology Review
DECEMBER 16, 2020
Global eCommerce platform, Kooomo, has announced further updates to its platform, including improved accuracy of stock, increased garment context through updated size charts, greater flexibility when managing cookies and a progress bar which indicates how close a consumer is to qualifying for free shipping.
Twitter and Facebook worst channels for retail customer experience, finds research by Eptica
Retail Technology Review
MAY 28, 2019
Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.
IRCE 2019 in Review: Online Marketplaces Trends & Data
ROI Revolution
JULY 8, 2019
The world of digital marketing is constantly evolving, with exciting new innovations and tactics being used every day to 1) give customers exactly what they’re looking for and 2) drive profitable growth. Every year, Internet Retailer gathers tons of data on marketplaces trends and presents it at IRCE.
How to Conduct Online Market Research for Your Ecommerce Business
BigCommerce
FEBRUARY 1, 2018
Conducting keyword research will tell you what consumers are searching for all over the world. Custom art. We have been fortunate in that we identified early on the key search terms that brought customers to out website and ultimately fine tuned our SEO and Google AdWords campaigns to accurately reflect these search terms.
Marketing 354
354 
Top IRCE 2019 Sessions You Can’t Miss
ROI Revolution
JUNE 17, 2019
IRCE is Internet Retailer ‘s annual conference for ecommerce businesses, and it kicks off next week at McCormick Place in Chicago, IL. This year’s stellar lineup covers myriad topics related to retail and ecommerce to inspire your success. The Future of Retail in a Post-Digital World.
eCommerce 100
100 
5 Tips for a Great eCommerce Returns Process
lateshipment
AUGUST 13, 2020
Stock superb products, offer top-notch customer service, and couple it up with exceptional order fulfillment. Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty.
eCommerce 279
279 
The future of retail continues with Nike
GetElastic
DECEMBER 6, 2018
In 2018, Nike opened four flagship stores across the globe – reshaping their stores around the consumer. “All the best retailers are moving toward experiential environments” said Heidi O’Neil, President of Nike Direct in an Archinect article. Source: Nike, Inc. The brand’s app. Source: Nike, Inc. .
Retail 147
147 
Amazon Prime Membership Growth May Be Flattening; Home Depot Invests Billions in Omnichannel; and What We’ve Learned From the Holiday Season—So Far
Sailthru
JANUARY 5, 2018
The slowdown may be due to membership saturation among high-income consumers. While Amazon still keeps membership numbers close to its chest, the company’s recently launched monthly payment program indicates that it is targeting lower income consumers, lending credence to these reports.
Omnichannel 68
68 The First Steps for Manufacturers on the Path to Brand Maturity
ChannelAdvisor
SEPTEMBER 5, 2019
The rise of e-commerce has presented modern manufacturers with new challenges and forced them to take new approaches to how their customers purchase products. . Should I sell directly to consumers? As a brand, your website and marketing material is a consumer’s most trusted source of accurate product information.
eCommerce 53
53 
This Could Be the Year: Online Will Outdo In-Store Holiday Sales; Prime Membership Could Reach 90 Million
Sailthru
NOVEMBER 9, 2017
Some specifics from Deloitte’s 32nd annual survey of consumers’ spending plans and a survey from The NPD Group include the following: Shoppers will generate more than $110 billion in online sales between November and January. More than half, or 51%, of consumers expect to spend their holiday budget online. In the U.K.
Omnichannel 104
104 
How to Use BaaS to Solve Cross-Border eCommerce Issues
ESW
FEBRUARY 5, 2020
Payment Processing A 2019 study by Internet Retailer, BlueSnap and Kount found that one of the biggest challenges for U.S. retailers looking to enter foreign eCommerce markets is currency and payment processing. Further complicating matters: Consumers in different markets have wildly different preferred payment methods.
Payment Services 103
103 
Record-Breaking Online Black Friday and Cyber Monday Results Point to a New Future for Holiday Shopping
Sailthru
NOVEMBER 30, 2017
As predicted, online retail results from this year’s Black Friday and Cyber Monday were record breaking. In addition, Cyber Monday sales from mobile devices also broke records, indicating more shifts in consumer shopping habits. percent increase over last year, says Internet Retailer. Retailers need to be prepared.
Mobile 95
95 The First Steps for Manufacturers on the Path to Brand Maturity
ChannelAdvisor
SEPTEMBER 5, 2019
The rise of e-commerce has presented modern manufacturers with new challenges and forced them to take new approaches to how their customers purchase products. . Should I sell directly to consumers? As a brand, your website and marketing material is a consumer’s most trusted source of accurate product information.
eCommerce 45
45 
Top 10 Ecommerce Podcasts
ecomdash
AUGUST 7, 2018
Podcasts have become a popular way for people to consume information these days. Some of the topics covered on this show are social media marketing , customer trust and loyalty, automation, search engine optimization, and other marketing strategies. – Allison Enright , Editorial Director of Internet Retailer. #7
eCommerce 105
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How Hotel Chocolat is improving its delivery processes
Retail Technology Review
AUGUST 24, 2021
Hotel Chocolat, Luxury British chocolatier and cacao grower, has partnered with Operations Experience Management platform, parcelLab, to elevate the online customer experience, in response to the changing consumer behaviours and significant shift to ecommerce seen within the last 15 months.
Improvements 142
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Macy’s Looks to Loyalty to Drive Revenue; Nike and The New York Times Focus on Personalization
Sailthru
OCTOBER 13, 2017
Increasingly, it’s by leveraging direct connections with consumers built through loyalty programs , email, and multi-channel personalization. This week we’ll look at how Macy’s, Nike and The New York Times are using these strategies to create relevant consumer connections that increase revenue.
Online Grocery Shopping During the Pandemic: What Worked and What the Future Holds
ESW
NOVEMBER 30, 2020
From the consumer’s viewpoint, online grocery shopping seemed to work pretty well for the most part. Consumers found plenty of positives in buying groceries online, in addition to health-related ones. Consumers found plenty of positives in buying groceries online, in addition to health-related ones. Even in the U.K.,
Fulfillment 78
78 
Amazon Sucks at Offsite Personalization and That’s Great for Other Retailers
Sailthru
SEPTEMBER 26, 2019
The retail giant lags many competitor brands on both mobile and email, and that’s great news for any retail brand looking to differentiate with consumers. Amazon has always been, and still is, a leader in onsite personalization , but it doesn’t display the same dazzling customer attention offsite.
Other 60
60 7 Go-To Halloween Products To Sell Online
ecomdash
SEPTEMBER 26, 2018
Just take a look at some of the statistics from Halloween 2017: Retail spending for Halloween 2017 reached $9.1 As many as 71% of online Halloween consumers will buy from Amazon.com this year. According to Internet Retailer, 1% of people who celebrate Halloween , will shop for some of their Halloween-related items online.
Jewelry 96
96 
Future of Retail: Industry must invest for the long-term, break down silos and deliver new experiences for customers and employees
Retail Technology Review
JANUARY 22, 2019
Every year, the battle to survive as a brick-and-mortar retailer gets tougher. As consumer expectations heighten and ecommerce sales continue to rise, businesses too slow to adapt to a digital world have a tough road ahead, according to a new study by Aruba, a Hewlett Packard Enterprise company.
Retail 79
79 Shop Optimizations: What to Do When Your Best-Selling Products Have Low Margins
ESW
JULY 1, 2019
You can convince consumers that your products will make them happier with a more sophisticated website. 67% of consumers say that the quality of a product image is ‘very important’ in selecting and purchasing the product.” “People are wired to value images,” says Michael Del Gigante , President and Creative Director at MDG Advertising. “67%
From Bookstore to Superstore: The Evolution of Amazon.com
ChannelAdvisor
MAY 4, 2018
Circa 1994, Jeff Bezos began working on a business plan (yes, in his garage) for what would eventually become the largest internet retailer in the US. 2003: Amazon launches Search Inside the Book — a feature allowing customers to hunt for keywords in the full text of books listed on Amazon.com. Since then, a lot has changed.
ReachFive selects Google Cloud for a strategic global partnership
Retail Technology Review
JUNE 22, 2021
ReachFive, provider of SaaS-based Customer Identity & Access Management (CIAM) for retail, has selected Google Cloud for a strategic global partnership that further expands ReachFive’s ecosystem and underlines growing demand from retailers to scale their digital transformation with reliable and secure cloud solutions that allow consumers to access (..)
Management 89
89 IRCE Day 1 Recap- Personalization, Analytics, Mobile, and More!
ROI Revolution
JUNE 7, 2018
Their goal from the beginning was to produce their own brand of high quality glasses, sold directly to consumers online, exclusively through their website. The answer is simple… customer experience. From the beginning, they invested heavily in customer service. From the beginning, they invested heavily in customer service.
Mobile 100
100 3 More E-Commerce Reports to Guide Your Online Selling Strategy
ChannelAdvisor
AUGUST 28, 2019
Throughout the marketplace’s decades-long history , the company has set new standards and reset customer expectations across the entire landscape — from marketing to selling to fulfilling. According to Retail TouchPoints’ report, Winning with Pages from Amazon’s Playbook , the answer is a definitive “yes.”
eCommerce 49
49 
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