Retail TouchPoints

SEPTEMBER 2, 2022

trillion in 2021, according to Euromonitor International, which means international expansion has a value simply too good to overlook. It could come from style, it could come from price point or it could come from assortment.”. When reaching out, use the right channels to foster a positive customer experience.

Merchant Services 280

Merchant Services Shipping Costs Channel eCommerce 280

lateshipment

NOVEMBER 11, 2021

Halloween is done and we’re onto the next big stop — Thanksgiving and BFCM 2021 (Black Friday and Cyber Monday). All this excitement stems from the sole fact that shoppers in US households are expected to spend close to $25 billion for BFCM in 2021. But first, let us look at the role of customer support for Holiday season success. .

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S.

Shipping Costs 313

Shipping Costs Consumer Supplies Shipping 313

Ecommerce Platforms

FEBRUARY 23, 2021

BigCommerce is a fantastic store for enterprise customers that want to have everything they need in the same place. There’s also support for the Shop Pay app, where your clients can save the shipping and billing information, they’re going to use to accelerate the checkout process and reduce conversion rates. Wholesale channels.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

AUGUST 8, 2022

E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season. In the 2021 season and 2022 so far, we’ve seen supply chain disruptions, followed by the geopolitical conflict between Russia and Ukraine. The annual inflation rate in the US accelerated to 9.1% increase over 2021 and reach $236 billion.

eCommerce 130

eCommerce Shipping Costs Shipping Gifts 130

Retail TouchPoints

JULY 27, 2021

consumers’ tremendous enthusiasm to get back to in-person shopping and experiences, notably with a 44% increase in foot traffic to stores, restaurants and entertainment venues since the start of 2021, that doesn’t mean they are going to leave behind all the omni habits they adopted during the crisis. And despite U.S.

Omnichannel 312

Omnichannel Shipping Costs Shipping Fulfillment 312

Retail TouchPoints

AUGUST 13, 2021

In the World of ‘Attention Commerce,’ a Multi-Channel Presence is Key. With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands.

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

Ecommerce Platforms

MARCH 4, 2021

Eventually, third-party logistics make sense for online stores , seeing as how it cuts out expensive and time-consuming elements like storage, shipping, and packaging. The goal is to find a fulfillment partner near your primary customers. ShipBob caters to online stores that need shipping, packaging, and storage all in one.

Fulfillment 104

Fulfillment Shipping Costs Shopify Shipping 104

Retail TouchPoints

OCTOBER 21, 2021

Now in 2021, the impacts of a highly efficient but slightly disrupted global Just in Time (JIT) inventory system are being felt in industries like apparel, automobiles and construction supplies. Here are a few tips for the immediate opportunities to make the most out of 2021 and a look ahead. Start the Message Early — as in NOW.

Gifts 310

Gifts Shipping Costs Supplies Consumer 310

ROI Revolution

MAY 6, 2021

Published May 6, 2021. According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. Claim your copy!

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

FEBRUARY 3, 2023

The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. And keep in mind that shoppers who use four or more channels spend about 9% more than those who use only a single channel.

Payments 232

Payments Merchant Services Payment Services Shipping Costs 232

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 242

Shipping Costs eCommerce Customer Loyalty Information 242

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 238

Shipping Costs Payment Services Merchant Services Payments 238

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At The ability to track “on the fly” has helped Mejuri reduce the time and effort required to execute operational and financial decisions that benefit its customers.

Information 187

Information Shipping Costs Fulfillment Shipping 187

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. The post-purchase journey is of high importance because it takes up 50% of the overall order experience. However, when you do not pay heed to your customers at this stage, you leave them at the mercy of your shipping carrier.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. Because customers demand it. Surveys consistently show that shoppers often start their purchase journeys on one channel and complete it in another. Why focus on omnichannel?

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

AUGUST 15, 2022

Customer acquisition costs online have reached unprecedented levels, which means marketing leaders are trying to diversify their toolkits. However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Stand Out Beyond Free Shipping .

Customer Loyalty 192

Customer Loyalty Customer Retail Shipping Costs 192

Retail TouchPoints

DECEMBER 8, 2022

billion in 2021, up from a mere $291 million the year before. Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Thoughtful Curation Creates Better Customer Experiences. Store-Based Fulfillment Keeps Costs in Check. Sales of these products reached $3.1

Food and Beverages 250

Food and Beverages Fulfillment Shipping Costs eCommerce 250

lateshipment

APRIL 21, 2022

2021 holiday season, especially the BFCM period, witnessed one of the busiest e-commerce seasons ever to be recorded. If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

Optimizely

FEBRUARY 26, 2021

Ecommerce business sales will continue to make up a large portion of retail sales in 2021, with in-store sales increasing slowly as businesses and retailers reopen cautiously. You have a small marketing team and your customer data is dispersed across multiple segments, i.e. rewards programs, customer support, purchasing patterns, etc.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Is it at the price point I’m willing to pay? For one product, the lowest price may be more important, but for another product, that may not be my driving force.”.

Technology 243

Technology Shipping Costs Omnichannel Mobile 243

lateshipment

SEPTEMBER 10, 2021

There are tens and hundreds of brands with the same product and price ranges, leaving customers with a multitude of options. How can a brand differentiate itself from its competitors and cement itself in customers’ minds for a long time to come? Shipping carriers will struggle to meet delivery promises.

Shipping Costs 130

Shipping Costs Shipping Customer Experience Social Media 130

Omnisend

MAY 5, 2021

However, the extra load on shipping companies and the desire to slowly reintroduce foot traffic to physical stores have driven a new phenomenon, something that bridges the gap between offline and online experiences. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Korona

AUGUST 9, 2022

If you are a retail business owner, chances are you have experienced increased prices for your products from your suppliers in the last several months. Inflation is an economic term that describes rising prices, which can result in a decline in purchasing power over time. In fact, retail sales grew a record 14.1% In other words, U.S.

Shipping Costs 97

Shipping Costs Small Business Retail Payment Services POS 97

Ecommerce Platforms

SEPTEMBER 7, 2021

Shift4shop Review: Pricing. Shift4Shop’s pricing meets industry standards, matching competitors like Shopify. The only cost involved is a 2.9% + 30 cents transaction fee. For example, you can view which products are currently processing, partially completed, shipped, and more. Shift4Shop Review: Returns. Simple, right?

3dcart 104

3dcart Payment Services Merchant Services Shipping Costs 104

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 213

Payments Payment Services Customer Experience Social Media 213

Ecommerce Platforms

AUGUST 17, 2021

Third-party logistics, or 3PL, is a term used to refer to one of the most popular and cost-effective ecommerce fulfillment methods. This minimizes or eliminates costs for things like paying for your own warehouses, warehouse workers, and packaging materials. Which of the Top 3PL Companies is Right for Your Online Store?

Shipping Costs 104

Shipping Costs Fulfillment Merchant Services Payment Services 104

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. It grew to $73.16 billion in 2020 and is expected to soar to $154.3 billion in 2025, accounting for 9.6%

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

lateshipment

APRIL 21, 2022

2021 holiday season, especially the BFCM period, witnessed one of the busiest e-commerce seasons ever to be recorded. If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Returns Play a Key Role in Customer Attrition and Loyalty.

Merchant Services 276

Merchant Services Retail Multi-channel eCommerce 276

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). The new business model demands a holistic approach to omnichannel fulfillment that considers new expectations of speed and convenience that customers have developed while keeping costs low. So Instead of optimizing one channel (i.e.

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

NOVEMBER 10, 2022

What we’re probably going to see is not necessarily more items sold, but because prices are going up due to inflation, consumers are buying the same amount but ultimately spending more, ” predicted Alex Kazim, VP and General Manager of Global Advertising for eBay in an interview with Retail TouchPoints.

Gifts 242

Gifts Social Media Shipping Costs Consumer 242

Retail TouchPoints

OCTOBER 20, 2021

The retail ideal can be described succinctly as “Three P’s and a T”: The right product , in the right place , at the right time and at the right price. They will have to fund the increased freight costs somewhere.”. Besides add another P, for pray ?) Address Supply Chain Challenges with Better Demand Data. Underpromise and Overdeliver.

Supplies 280

Supplies Customer Shipping Costs Recommendation 280