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High Levels Of Trust Elude US Financial Services Firms Again

Forrester eCommerce

US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.

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Customers’ Trust Was Weak Across US Financial Services Brands In 2022

Forrester eCommerce

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

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Decoding China’s Central Bank Digital Currency

Forrester eCommerce

With further rollouts in 2021/2022, we expect to see this digital currency significantly impact a variety of B2C and B2B industries across financial services, retail, transportation, and entertainment. In fact, the digital yuan […].

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More Personalised, More Responsive, More Joined-Up – the Priorities for Financial Services Marketing in 2022

Digital Doughnut

As the UK takes off its masks and steps tentatively into the post-pandemic era, financial services marketers are focusing on more personalisation, greater responsiveness to customer needs, and joined-up omnichannel communications as their priorities for the coming year.

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How Coronavirus (COVID-19) Is Impacting Ecommerce [January 2022]

ROI Revolution

Updated January 5, 2022. Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Ecommerce impacts to expect from the pandemic in 2022. in 2022 to make up 16.1% Pre-pandemic estimates didn’t project Instagram to reach 1 billion users until 2022.

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Kibo Spins Off Personalization Business Unit as Monetate

Kibo

Earlier this year, we were named the Sole Leader of B2C Commerce Solutions by Forrester in “The Forrester Wave : B2C Commerce Solutions, Q2 2022.”. Our Personalization platform has won several TrustRadius Top Rated awards , and most recently was ranked as the 2022 #1 Personalization Vendor to the Top 1000 retailers.

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B2B is the New Driver of Growth for Buy Now, Pay Later

Retail TouchPoints

B2B spending remains one of the biggest and most constant financial services sectors in the world, and yet it traditionally lags behind the standard-setting B2C sector in innovation. But dominant players in B2C BNPL like Klarna and Affirm aren’t likely to take over the B2B BNPL space. Meeting B2B Business Needs.

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