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Gartner 2023 Predicts: Brands Must Focus On Composability, AI, and Building Consumer Trust

GetElastic

Each year Gartner makes market predictions and recommendations based on research and trends. By 2027, 20% of customers who ordered from enterprise marketplaces in 2022 will retreat from them due to ethical concerns and lack of trust.” The eCommerce industry is constantly evolving to meet market demands and economic conditions.

Consumer 148
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Why Brands Should Consumerise B2B Experiences

ESW

A forecast from Forrester predicts that the volume of transactions in B2B sales will exceed $3 trillion by 2024 and that ecommerce sales will account for almost 25% of total US B2B sales by 2027. What Consumerised B2B Experiences Look Like Today’s B2B buyers and decision makers are getting younger and tend to be digital natives.

B2B 78
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Top Customer-Driven B2B eCommerce Trends

GetElastic

Aside from product recommendations and shopping carts, businesses are prioritizing personalization in key components and functions such as search, catalogs, pricing mechanisms, and merchandising. Creating personalized product recommendations. Key figures show that: The forecasted AI annual growth rate between 2020 and 2027 is 33.2%.

B2B 146
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#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

Retail TouchPoints

ChatGPT Unlocks Real-Time, Conversational Personalization on a Previously Impossible Scale The role AI plays in retail is growing, and it’s quickly reaching a tipping point — 80% of industry executives expect their companies to adopt AI-powered intelligent automation by 2027, according to Juniper Research. View the session on demand.

POS 259
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15 ecommerce statistics every entrepreneur must know

Omnisend

While the competition between the two ecommerce giants, Alibaba and Amazon, continues to heat up, Amazon is slated to take over the top position by 2027, when it’s expected to generate $1.2 trillion, while fashion, the largest B2C ecommerce segment, will grow at a rate of 9.1% trillion in online sales. What’s more?