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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester eCommerce

Before you do, you should know: CRM is a huge market. billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

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Coach CEO Q&A: New Las Vegas Fulfillment Center will Reduce Delivery Times by 50%+

Retail TouchPoints

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. labor market is very tight. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

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Embedded Finance: Making Payments Possible in New Frontiers

Retail TouchPoints

In fact, embedded finance will be a $777 billion opportunity by 2029. Traditional financial services like current savings or loan accounts that have struggled with being perceived as complicated can be reimagined as compelling customer experiences that ease and improve their daily lives. So how can businesses get a piece of it?

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3 Ecommerce Logistics Trends that are Changing Retail Right Now

Retail TouchPoints

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. freight and logistics market size is slated to grow from $1.29 trillion in 2029. freight and logistics market size is slated to grow from $1.29