Conversational Commerce: Why You Should Consider a Native Ecommerce Chatbot
GetElastic
MAY 14, 2020
According to LivePerson’s analysis of over 20 years of live chat logs, 70% of ecommerce chat inquiries can easily be handled by automation. While typical live chat is offline after business hours, chatbots are available 24/7 and reply instantly, unlike human agents who may throttle several chat threads at a time.
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