B2C Customer Experience eCommerce Technology Technology 
Retail TouchPoints
FEBRUARY 1, 2022
In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. Expect to see a tremendous amount of resources being funneled into developing and evolving dedicated-seller programs, recruitment and technology integrations with platforms that cater to this audience, such as Shopify.
Kibo
AUGUST 18, 2022
Impacts of the recession on DTC brands and B2C retailers. eCommerce growth was 6.7 Why online retailers should continue to invest in eCommerce technology. But that would be a mistake in an environment of increased competition and more discerning customers. Kibo eCommerce and Order Management.
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GetElastic
DECEMBER 28, 2021
In Gartner’s latest “Survey Analysis: Digital Commerce Revenue Skyrockets With B2B Surpassing B2C” report, they share the same phenomenon. According to their analysis: 67% of respondents are doing both B2B & B2C in some capacity. Second, there are also two B2C platforms. What Is Causing This Shift?
Kibo
AUGUST 23, 2022
When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Shoppers may only see the front-end user experience, but the back-end operational systems play a crucial role in creating frictionless shopping journeys.
Kibo
SEPTEMBER 30, 2022
Whether inflation is set to come down or remain high for the foreseeable future, B2B companies should continue to invest in technology that will transform their business, helping them drive success long-term. Why B2B companies should continue to invest in eCommerce technology during an economic downturn.
GetElastic
OCTOBER 15, 2018
Commerce innovation is not just for retailers and consumer brands, business-to-business organizations must capitalize on the disruptive trends that are emerging. When B2B buyers leave the office, they become those same B2C buyers; and they all still demand remarkable customer experiences. Disjointed legacy systems.
Kibo
FEBRUARY 24, 2022
In monolithic systems, updates and revisions to backend functions can impact frontend user experience, create website downtime and slow down the entire development process. Monolithic systems also limit your ability to customize functions and respond quickly to changing trends and new technology.
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