Kibo

MARCH 17, 2023

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. 90% of consumers view 2-3 day shipping as a baseline expectation. At the same time, costs continue to increase. Expectations for delivery times continue to shrink. According to McKinsey & Co.,

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

DECEMBER 9, 2020

Loyalty is far more complex for Gen Z and millennials than older generations due to fixed values and price points, and as a result is much harder to earn. So given their finicky loyalty, failing to personalize when it counts may cost you a customer for life. Support customers’ well-being.

Shipping Costs 152

Shipping Costs Marketing Channel B2C 152

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling. Advanced custom pricing.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Kissmetrics

MARCH 30, 2018

Interestingly, this growth pattern is not solely a retail B2C phenomenon. trillion, which is 235% higher than B2C. According to 2017 BigCommerce study , 58% of US consumers hate paying for shipping, and 34% think product return process is difficult when shopping online. You have probably heard the term omnichannel before.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Pivotree Blog

FEBRUARY 27, 2023

“Customers’ expectations for efficiency and personalized experiences have drastically changed, and will continue to evolve at a rapid pace, so it’s essential for commerce platforms to have the agility to respond to these changing needs at speed, and support businesses in meeting them across all channels.”

Supplies 52

Supplies Management eCommerce Platforms Shipping Costs 52

BigCommerce

AUGUST 10, 2018

Achieve organic search visibility and decrease paid PPC costs, subsequently increased ROAS or testing new keyword waters with the saved money. Nurture customers through a longer buying cycle. Think more expensive products, B2B, etc. model to becoming truly omnichannel without the headaches of the buzzword.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Kibo

APRIL 26, 2022

A pivot to omnichannel shopping is also being adopted by consumers. Some examples of microservices include: Cart & Checkout Promotions & Discounts Catalog Inventory Shipping Search. Microservices facilitate good customer experiences in a few ways. That translates to speed, convenience, and friendly human service.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

GetElastic

FEBRUARY 13, 2019

Traditional returns aren’t the only revenue pitfall retailers experience after the holiday season. Merchants also see a rise in friendly fraud — when customers initiate refunds by claiming a legitimate charge is fraudulent — and these claims are costing retailers $11 billion yearly. Customers Experience Buyer’s Remorse.

Shipping Costs 117

Shipping Costs Merchant Services Retail eCommerce 117

Kibo

JANUARY 15, 2023

After years of weak performance and increasing demand from shoppers for seamless customer experiences, Molly Langenstein, Chico’s FAS CEO and President, stepped in and embarked on a three-year vision. “We Part of that plan was switching to a modular, composable eCommerce solution to deliver seamless customer experiences.

Shipping Costs 62

Shipping Costs Customer Experience Fulfillment Technology 62

Kibo

JULY 24, 2020

What delivers relevant content to customers based on their preferences and past behavior? Any ecommerce platform that is designed to deliver the best possible customer experience should have native personalization capabilities built in. Personalization does. API-First, Microservices Architecture. Click Here.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

GetElastic

FEBRUARY 13, 2019

Traditional returns aren’t the only revenue pitfall retailers experience after the holiday season. Merchants also see a rise in friendly fraud — when customers initiate refunds by claiming a legitimate charge is fraudulent — and these claims are costing retailers $11 billion yearly. Customers Experience Buyer’s Remorse.

Shipping Costs 90

Shipping Costs Merchant Services Retail eCommerce 90

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. So in this BetterCommerce review, you will find out if this platform is as great as it presents itself, its primary features, ease of use, pros and cons, pricing, and frequently asked questions about the platform.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Kibo

JUNE 20, 2014

Blessed with an eye for spotting elegantly designed, high-quality furniture, the Zalcberg family has sustained an unwavering commitment to delivering unrivaled value to their customers, offering top quality office furniture at affordable prices along with high-touch customer service.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Omnisend

MAY 14, 2021

Content is viewed as a key ingredient for increasing brand awareness, as 84% of B2C marketers believe in its impact and leverage it. Always craft content according to the needs of your target customers. This is especially beneficial for customers who purchase products that will need to be replenished later, like cosmetics or dog food.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Kibo

JUNE 18, 2014

How Retailers Are Increasing Foot Traffic in an Omni-Channel Retail World Given the accelerating pace of technology innovation, consumers have more purchasing options than ever before — in-store, online, mobile, overnight shipping and ship-from-store, to name a few.

Channel 62

Channel Retail B2B B2C 62

Kibo

DECEMBER 14, 2021

This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience. Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. To do this, you need a robust omnichannel fulfillment strategy and the right order management software to support it. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

BigCommerce

MAY 4, 2018

For consumers, Rent the Runway is a luxury clothing rental company that allows regular folks to rent and wear expensive goods they’d otherwise never have access to. But in 2018, Skullcandy made the move from Demandware to BigCommerce, drastically cutting operational costs and speeding up GTM on innovative marketing campaigns.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies.

Payment Services 241

Payment Services Merchant Services Omnichannel Consumer 241

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. For many brands, open source ecommerce platforms are too cumbersome and expensive to maintain. Merchandising Tools. And much more.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Running a hybrid B2B/B2C business?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Step 4: Omnichannel Commerce for a Single View of Network-wide Inventory, in Real Time. Step 5: Returns Analysis and Recommerce.

Supplies 246

Supplies Shipping Costs Clothing Omnichannel 246

Optimizely

MAY 17, 2018

Imagine how your customers feel when it’s your brand bombarding them with emails. They may really like your B2C brand and don’t mind most of the emails you send, but the inbox is always crowded. They also send push notifications when a wine a customer requested becomes available. What are the benefits for my brand?

Shipping Costs 218

Shipping Costs B2C Omnichannel Channel 218

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. This lift was even higher for other retailers, with increases driving higher loyalty and share-of-wallet among existing customers.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Kibo

JANUARY 18, 2023

5 Critical Values From Distributed Order Management in an Omnichannel World As retailers struggle with inventory visibility and fulfillment efficiency, OMS has quickly become the core system needed to successfully run a commerce business. The total cost of out-of-stocks and overstocks for retailers in 2022 was nearly $2 trillion — a 12.7%

Fulfillment 62

Fulfillment Supplies Shipping Costs B2B 62

Kibo

NOVEMBER 5, 2021

A modern OMS helps retailers manage inventory in real time, coordinate multichannel sales, initiate fulfillment tasks, routes, print shipping labels, and handle returns. And while many pandemic-inspired consumer shopping behaviors will likely endure long after the crisis is over, shipping delays won’t.

Management 62

Management Payment Services eCommerce Shipping Costs 62

Omnisend

FEBRUARY 8, 2023

But this has also made it essential for them to focus on the timeliness of emails – be it cart recovery, order confirmation, shipping alerts, or an email to recommend more products to it. But to set up an omnichannel campaign, you will need subscriber and customer data to flow seamlessly between channels. 5Capterra: 4.5/5

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Kibo

FEBRUARY 22, 2023

With omnichannel shopping becoming the norm across B2B and B2C sectors, it’s become increasingly important to have seamless operations across channels. One of the critical components of a successful omnichannel experience is the ability to unify inventory data in real-time and make the inventory shoppable across any sales channel.

Customer 62

Customer B2B Supplies Shipping Costs 62

Kibo

JUNE 16, 2022

While it relies on the modern tech stack, composability is a business mindset that applies to all aspects of a business—from product development and customer experience to marketing and fulfillment. It enables you to keep pace with – and surpass – the competition, while meeting customer demands as they evolve.

Payment Services 62

Payment Services Shipping Costs Fulfillment Omnichannel 62

BigCommerce

OCTOBER 26, 2017

When it comes to ecommerce and doing business globally, Brian Beck, current SVP of ecommerce and omnichannel strategy at Guidance Solution, knows a thing or two. Get familiar with duties & tariffs – Shipping globally comes with an added cost. It also removes additional shipping costs for both you and the consumer.

Merchant Services 218

Merchant Services Marketing Shipping Costs eCommerce 218

BigCommerce

JUNE 19, 2018

They allow the retailer to have a single, comprehensive view of their customers , orders, inventory, etc. The alternative is to have a disjointed understanding of your channels which results in a disjointed customer experience – and lower revenue. . EDI Integration for Omnichannel Warehousing Solution AS400.

EDI 315

EDI eCommerce BigCommerce Shipping Costs 315

GetElastic

MAY 2, 2023

B2B2C eCommerce evolved from a combination of traditional B2B and B2C models and involves working with other brands to reach end consumers online. The continuing evolution of commerce platforms and consumer demand for personalized experiences have both contributed to the popularity of B2B2C.

Payment Services 78

Payment Services Shipping Costs Payments Supplies 78

Kibo

MARCH 15, 2022

Split shipments occur when a single order for multiple items can’t be fulfilled all at once and so is shipped in parts, with packages arriving separately, rather than the whole order being delivered at the same time. What are the effects of split shipments on retailers and customers?

Management 62

Management Shipping Costs Fulfillment Shipping 62

BigCommerce

OCTOBER 26, 2017

Make sure that you have an ecommerce technology solution that can scale –– and isn’t cost-prohibitive. This means you won’t have to download an app which will incur additional monthly costs on top of your platform recurring bill. Customer groups. Here is a quick list: Discounts and coupons. Abandoned cart emails.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

Kibo

JANUARY 16, 2023

Lower total cost of ownership (TCO: Composable systems provide a lower TCO because you only pay for the capabilities you need. It’s built around the capabilities specific to your business, with the end goal being to deliver a seamless customer experience across all channels. Real-World Uses Cases of Composable Commerce.

Subscription 62

Subscription Shipping Costs Fulfillment Customer Experience 62

Kibo

AUGUST 16, 2022

Curbside pickup is like BOPIS, only customers don’t have to leave their vehicle: a store associate will bring their order out to them curbside. The rapid recent growth of BOPIS and curbside pickup can be seen as part of the growing dominance of omnichannel retail and the convergence of the online and offline shopping experiences.

Omnichannel 62

Omnichannel Fulfillment POS Shipping Costs 62