Remove B2C Remove Customer Loyalty Remove Meeting Remove Multi-channel
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How B2B Companies are Preparing For an Economic Downturn

Kibo

The habits of B2B customers are changing, with more and more B2B customer journeys happening online. Research for Gartner has found that the proliferation of online channels means B2B customers are now spending only 17 percent of their time meeting suppliers when considering a purchase. How Kibo eCommerce can help.

B2B 71
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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. virtual reality).

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How to get repeat customers: Proven strategies for success

Omnisend

Implement loyalty programs with rewards An attractive loyalty program can develop returning customers. Offer customers meaningful and valuable incentives they will appreciate. You can send post-purchase emails and drip campaigns based on customer data and behavior. In the B2C ecommerce space, it’s $68 per customer.

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Why Customer Care Will Win the Sale

Kibo

But in the new omnichannel commerce landscape, customer service is, itself, fundamentally changing. With the recent shift towards the multi-touch shopping experience, which blurs the lines between online and offline sales channels, providing exceptional customer service across all channels has become increasingly complex.

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Are You a True Data-Driven B2C Marketer?

Optimizely

You’ve designed a very pretty marketing email and are ready to send it out to a dynamic segment that signed up for a 10% off promotion from your B2C brand. In your next marketing team meeting, you share the conversion rates with your boss. Are you really a data-driven B2C marketer? A 20% open rate, way to go!

B2C 247
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11 Proven Hacks to Keep Your Customers Buying More

Kissmetrics

Understand the Customer Journey and Optimize Your Customer Experience Accordingly. One of the first steps to designing a customer retention strategy that works is to understand the customer journey. The heart of customer retention lies in meeting or exceeding the expectations your customers have.

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5 Tips for Improving Your Omnichannel Customer Experience

Kibo

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.