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Best Customer Service Software

Kissmetrics

If you provide online-only support, you don’t need the frills of phone, video, and other options. Only two tier options Less adaptable for B2C support. Unlike other customer service software, LiveAgent also offers video calling support, rather than just phone and live chat. Specialized Systems. So don’t buy them.

Live Chat 239
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December 2019 Marketing News Recap

ROI Revolution

Every year, Google releases a “year in search” video, highlighting a major theme from that year based on the biggest search terms that people typed into Google. The theme for 2019 was heroes and the emotional video showcases how “searches for both superheroes and everyday heroes soared around the world.”

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An In-depth Guide on Creating an Ecommerce Business Plan in 2020

Ecommerce Platforms

The Keyword planner helps you make good strides for your B2C website. For B2C setups, you can never go wrong with it's blogging functionality. These two channels allow you to run an array of ads ranging from photos, videos, stories, and much more. B2C setups are those which sell products and services, or both, to the end buyer.

eCommerce 172
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7 Post-Purchase Actions You Need to Take to Build Customer Loyalty

SellBrite

88 percent of marketers say that coordinating multichannel campaigns is important to managing loyalty clubs. In B2C it’s about furthering or deepening the experience.”. Email, SMS, mobile apps, and social media can all be used to send promotions to customers. Purchase anniversary offers. Do you have another upsell?

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The Top 5 Mistakes People Make with Social Media Marketing

ChannelAdvisor

You did your homework and saw how social media can complement great brick-and-mortar , SEO and paid search programs and turn your company into a regular multichannel marketing behemoth. Look at where the trends are going (hint: it’s live and video ) and see how you can get involved. That sounds nice, doesn’t it? Can it happen?

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How To Effectively Use Omnichannel Order Management

Kibo

It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. While in the store, they buy a video game and an extra charger cable for their phone. ( Even so, B2C and B2B customers are using multiple touchpoints and delivery methods to make purchases. Source: Google.

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Volusion Review: Pros, Cons and Performance Ratings

eCommerce CEO

You can get in-depth step-by-step directions for setting up your store with the video tutorial series. BigCommerce offers multichannel stores and has an extensive app and integration library. It’s best for B2C stores offering multiple product categories, working an affiliate, or a hybrid. Click here to check out Volusion.