Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Both LiveChat and Zendesk are tools built to enhance customer service in a digital world.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

GetElastic

NOVEMBER 11, 2021

Editor's Note: This post was originally published on September 8, 2019 and has been updated to reflect the growing array of chatbots for retail and ecommerce. Conversational commerce has become a formidable channel to recon with. We’ll cover 20 of the best chatbots for ecommerce businesses. Live chat takeover.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Pivotree Blog

OCTOBER 17, 2022

Pivotree views this process as the frictionless commerce customer journey. Hopefully, you saw our first article, 8 Ways to Build Trust in the Customer Journey. A recent article from Wired.com found that while many businesses lost ground during the pandemic, some commerce companies grew.

Channel 98

Channel Customer eCommerce SEO 98

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Companies with loyal customers understand their customers’ needs and deliver personalized experiences.

Shipping Costs 206

Shipping Costs Improvements Live Chat Retail 206

Omnisend

JANUARY 6, 2021

Optimizing an ecommerce marketing strategy can seem like a daunting task these days. Sure, every ecommerce business is different, but there are certain key areas that, when optimized, are guaranteed to boost the marketing performance and revenues of any retailer, large or small. Reading Time: 8 minutes. Optimize Product Pages.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. The key to wielding big data in such a way as to make it work for you demands you focus on two things: Your circle of competence. What is Big Data and Why Should You Use it?

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Why is CRM Important for eCommerce Businesses?

Payment Services 78

Payment Services eCommerce Management Customer 78

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

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X-cart eCommerce Marketing Live Chat 67

Omnisend

MARCH 29, 2021

If ever any industry fully embraced ecommerce, it’s fashion. That number is largely influenced by the industry’s domineering growth, as indicated by ecommerce fashion industry statistics from Statista. So how can you stay competitive and differentiate your ecommerce fashion brand among a saturated online clothing industry?

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Ecommerce Platforms

MARCH 18, 2023

Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. Both retail and ecommerce stores have their own distinctive pros and cons to consider for any entrepreneur.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

GetElastic

SEPTEMBER 9, 2019

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. Choose your Channel(s). You may also want to jump into voice commerce, integrating with Alexa or Google Assistant.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

Retail TouchPoints

NOVEMBER 22, 2022

Personalization along with convenience is at the forefront of customers’ minds, and conversational commerce integrates this into every step of the sales funnel. What is Conversational Commerce? In fact, 62% of consumers now prefer to engage with brands on digital channels.

Payment Services 203

Payment Services Live Chat Payments Retail 203

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Ecommerce Platforms

JANUARY 2, 2023

So with that said, it's not surprising that more and more customers want companies to expand their customer engagement methods and provide increasingly innovative customer experiences. While many eCommerce store owners are eager to respond to this call to action, implementing such strategies is often easier said than done.

Shopify 118

Shopify Live Chat Shipping Costs Download 118

Ecommerce Platforms

DECEMBER 6, 2022

The best email marketing software for ecommerce companies has emerged as a must-have investment for many business leaders. Email marketing software provides business leaders with the tools they need to engage potential customers, nurture prospects, and inspire repeat purchases. Pros: Multi-channel marketing capabilities.

eCommerce 197

eCommerce Marketing WooCommerce Shopify 197

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Omnisend

MAY 24, 2023

However, this isn’t true as 69% of marketers still use emails as one of their top content marketing channels. Drip is a powerful email marketing software solution that aims at helping ecommerce platforms make the most of their contact lists. These include ecommerce platforms, such as Shopify and WooCommerce.

Marketing 158

Marketing Live Chat Social Media Shopify 158

Ecommerce Platforms

FEBRUARY 2, 2023

Its name is dropped in nearly every eCommerce article, and for a good reason – Shopify makes selling online simple. Medusa was built as an open-source, headless commerce API that takes a modular approach to scale your online store. There are over 70 professionally designed themes, all of which cater directly to eCommerce.

Shopify 104

Shopify eCommerce Shipping Costs Live Chat 104

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts.

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Omnichannel Live Chat Customer Social Media 148

GetElastic

SEPTEMBER 2, 2021

I recently joined Elastic Path in January of 2021, where I am really enjoying working in the eCommerce market and learning a ton. While I had some exposure to eCommerce in my past, specifically when I managed the Lenovo account as consultant, I constantly find myself internalizing how eCommerce impacts B2B account managers.

B2B 141

B2B Management eCommerce B2C 141

Omnisend

MAY 24, 2023

And although Moosend is a popular email marketing tool in the world of ecommerce, it lacks important features like SMS functionality. Omnisend is specially designed to meet the marketing needs of fast-growing ecommerce businesses. These are features you can use to build an effective marketing campaign for your ecommerce business.

Live Chat 78

Live Chat Shipping Costs Shopify eCommerce 78

Omnisend

MARCH 30, 2021

Email marketing is at the core of any great ecommerce marketing strategy. No other channel allows for such proximity and 1-to-1 conversation with your customers. Furthermore, no other channel is quite as profitable as email: for every $1 spent on email marketing, ecommerce merchants can expect to earn $42.

Merchant Services 148

Merchant Services eCommerce Channel eCommerce Platforms 148

Ecommerce Platforms

JULY 29, 2020

We'll talk a little about those, but the primary platform we're going to look at today is Lightspeed eCommerce, which is the solution they have for online stores. Keep reading to learn more about the Lightspeed Ecommerce platform, and look towards the end of this article for details on the POS and desktop versions.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Optimizely

MAY 19, 2020

The data we’re discussing today was collected from Ecommerce businesses generating between $10M and $200M in digital revenue, specifically. Brand use a standalone CDP and a separate marketing platform in use for less than 5 total data sources. Make it ridiculously easy for customers to get in touch with you. Consolidate.

Shipping Costs 195

Shipping Costs Live Chat Shipping Payments 195

Ecommerce Platforms

JULY 10, 2019

Ecwid, for starters, is not like most of the other ecommerce platforms we’ve reviewed before. So, what is Ecwid, and what’s the difference between Ecwid and other ecommerce platforms? You might not be able to shift to the new ecommerce platform or even just modify your site at all. Ecwid’s Customer Support. Ecwid POS. ??

Payment Services 176

Payment Services Merchant Services eCommerce Payments 176

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Ecommerce Platforms

APRIL 30, 2020

Another point in favor of SendinBlue is the ability to have a live chat on your page so you can talk to your customers in real time and point them in the right direction. You’ll have to get in touch with SendinBlue’s sales department for a custom quote. You can send up to 60000 emails per month and the price is $39/month.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Ecommerce Platforms

NOVEMBER 17, 2021

Either way, it doesn't matter which side of the coin you fall on; our best live shopping apps round-up might be precisely what you're looking for. Described by Shopify as the future of eCommerce, live shopping apps provide a digitized, real-time shopping experience that consumers can enjoy from home.

Shipping Costs 211

Shipping Costs Shopify Multi-channel Events 211

Ecommerce Platforms

JANUARY 27, 2022

Plus, you can also create and issue customer feedback surveys, in case you need to get a feel for your clients’ sentiment towards you. Multiple methods of collecting customer data. Omnichannel support components allow companies to support their customers on the channels they like most. Best for ?.

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

Groove

APRIL 29, 2022

With this uptick in cellular device usage, SMS marketing is a hot topic for eCommerce marketers. The Benefits of SMS Marketing SMS is a direct channel. We encourage eCommerce merchants to ask customers for their consent during the checkout process. It easily integrates with other marketing channels.

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

Ecommerce Platforms

FEBRUARY 23, 2021

As your business grows, your enterprise ecommerce platform needs to be equipped to handle a range of tasks, from rendering product catalogs to managing orders. Your ecommerce software holds your company together and keeps it running when you’re trying to guide your clients through your checkout. The Best Enterprise Ecommerce Platforms.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Ecommerce Platforms

JANUARY 11, 2023

You can even create mini clips of your content to share on social media and various online channels, with automatic resizing. Plus, there are transcriptions available to help you boost engagement among your customers. You also get full HD video and audio quality, screen sharing, and live social media streaming.

Webinar 197

Webinar Live Chat Multi-channel Events 197

Ecommerce Platforms

JANUARY 11, 2023

You can even create mini clips of your content to share on social media and various online channels, with automatic resizing. Plus, there are transcriptions available to help you boost engagement among your customers. You also get full HD video and audio quality, screen sharing, and live social media streaming.

Webinar 196

Webinar Live Chat Multi-channel Events 196

ESW

JULY 22, 2019

There are many moving parts to running an eCommerce store, especially as it grows. eCommerce brands need several services from software solutions, often provided by several vendors. Below are three of the biggest challenges an eCommerce brand faces when it tackles a multi-platform integration. Tying Back-End Processes Together.

eCommerce 60

eCommerce Payment Services Multi-channel Shipping Costs 60