Remove Channel Remove Customer Loyalty Remove Customer Retention Remove Shopify
article thumbnail

[eCommerce 2021] A Step-by-step Guide to Customer Retention

lateshipment

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

article thumbnail

The State of Ecommerce Customer Loyalty in 2023

Smile.io

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Discover 5 loyalty program strategies to incorporate using Smile.io.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What is Customer Retention, and Why is it Important?

Smile.io

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement.

article thumbnail

5 Loyalty Program Strategies For Shopify Plus Stores

Smile.io

From DTC to brick-and-mortar retail stores, millions of ecommerce brands are choosing Shopify as their platform. With innovative technology and constantly evolving solutions, brands can trust Shopify to grow with them as they scale. Enter, Shopify Plus.  Spoiler alert—one of those integrated apps is Smile.io. 

Shopify 73
article thumbnail

An Beginner’s Guide To Creating A Customer Loyalty Program In 2020

Ecommerce Platforms

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? Two minds think alike.

article thumbnail

The Ultimate Guide to Setting Up a Shopify Loyalty Program

Smile.io

   🛍️ The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following. Let’s walk through the ins and outs of setting up a Shopify loyalty program:  Table of Contents: Why Smile.io and Shopify  Smile.io

Shopify 72
article thumbnail

The Ultimate Guide to Setting Up a Loyalty Program for Shopify Plus

Smile.io

Loyalty programs are part of a larger retention strategy that brings customers back to your store, builds a loyal following, and boosts customer lifetime value (CLV) and repeat purchase rates. No one denies the importance of customer loyalty. Plus and Shopify Plus  Smile.io

Shopify 46