article thumbnail

[eCommerce 2021] A Step-by-step Guide to Customer Retention

lateshipment

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

article thumbnail

What is Customer Retention, and Why is it Important?

Smile.io

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Awesome Omni Channel Strategies That You Can Use For Your Store

Ecommerce Platforms

When you own an online or retail store, the question isn't if you're going to implement omni channel strategies. Clothing retailer Zumiez realized that not all of its customers are the same, so it implemented an experience on the website to offer multiple purchasing options. The question is when. Nifty, huh?

Channel 344
article thumbnail

The Best Shopify Analytics App: Our Round-Up for 2021

Ecommerce Platforms

Get a proper feel for customer retention and churn. With so many advantages ripe for plucking, we're providing a round-up of the best Shopify analytics apps on the market. Each time a customer visits your eCommerce store, KISSmetrics creates a customer profile. . With just a click, Heap integrates with Shopify.

Shopify 211
article thumbnail

What is Shopify & How Does Shopify Work?

Ecommerce Platforms

We did a background check from various data sources and Shopify seems to hover around all corners in the ecommerce industry. Let's find out what is Shopify and how does it work. Shopify's growth trend in the market is increasing rapidly. What is Shopify? And this brings us back to the main point of discussion.

Shopify 156
article thumbnail

5 Loyalty Program Strategies For Shopify Plus Stores

Smile.io

From DTC to brick-and-mortar retail stores, millions of ecommerce brands are choosing Shopify as their platform. With innovative technology and constantly evolving solutions, brands can trust Shopify to grow with them as they scale. Enter, Shopify Plus.  Spoiler alert—one of those integrated apps is Smile.io. 

Shopify 73
article thumbnail

Shopify vs Square: The Battle of the Ecommerce Platforms

Ecommerce Platforms

Two of the most popular ecommerce solutions on the market are Shopify and Square. Luckily for you, we've compiled everything you need to know below in our Shopify vs Square comparison. Let's get the ball rolling… Who's Shopify? In short, Shopify is a complete e-commerce solution. What are the pros and cons of each?