Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Analytics are absolutely critical for retailers post-holiday peak.

Omnichannel 173

Omnichannel Payment Services Specialty Retailers Customer Loyalty 173

RTP blog

MARCH 12, 2018

With these new formulas for success come new considerations and pitfalls for retailers to consider as they innovate and strive to understand how different channels and customer touch points interact. Based on experience working with leading retailers globally, here are four retail trends to watch.

Retail 150

Retail Subscription eCommerce Platforms Specialty Retailers 150

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services.

Retail 278

Retail Beauty and Health Books Omnichannel 278

Dynamic Action

SEPTEMBER 21, 2017

(DXL), the leading retailer of men’s large and tall apparel, will roll out DynamicAction’s system to unify its data across the digital business and arrive at actionable insights faster. About DynamicAction: Retail’s fastest path to connected, profitable decisions – from each click to every brick. About Destination XL Group, Inc.:

eCommerce 48

eCommerce Retail Apparel Specialty Retailers 48

Retail TouchPoints

APRIL 2, 2021

That’s why now is an opportune time to evolve the antiquated perception of conventional customer relationship engagement as a bland, generic, linear journey. To deliver experiences, brands need to adopt a model that provides the exact message to every customer, on the right channel, and at the right time. Reimagining CRM.

Retail 149

Retail Specialty Retailers Customer Loyalty Multichannel 149

Ecommerce Platforms

JULY 8, 2019

Customer Support: Focus on POS software providers with solid customer support framework, comprising of responsive agents who can be accessed via multiple channels. Expect the number of consideration factors to increase as you dive deeper into a specific retail niche. And that’s just the tip of the iceberg.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169