lateshipment

APRIL 2, 2021

In this IoT era, growing eCommerce brands can follow the footsteps of companies like Amazon and give customers what they want – a seamless shopping experience no matter what channel they’re on. You can also focus on the channels where your customers go the most and sell to them there. The battle for speed (?)

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

OCTOBER 27, 2021

Even better, they’re now on your email or text marketing lists, which are more direct and intimate communication channels than display ads (which shoppers have learned to tune out or even block). We can’t overstate the power of having great relationships with customers. Infusing personal touches into your customer service.

Customer Loyalty 71

Customer Loyalty Customer Social Media Live Chat 71

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

AcquireConvert

APRIL 11, 2021

An eCommerce customer experience is the customer’s perception of how they are treated by your online business. Good customer experiences can lead to high levels of customer retention, higher AOV, as well as brand loyalty born from satisfied customers recommending your store to others.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Retail TouchPoints

SEPTEMBER 21, 2021

As consumers rely more on digital tech and channels to address their needs, retailers need to think strategically about how they can connect these two worlds to drive shopper delight and loyalty. Customers increasingly prefer chat, and it acts as a cost-saving measure because agents are able to handle more tickets in the same amount of time.

Payments 212

Payments Payment Services Customer Experience Social Media 212

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Omnisend

APRIL 19, 2021

Customers have changed their expectations accordingly and now expect highly relevant, personalized messaging, delivered in a timely manner, to the channel of their choosing. Omnisend also has powerful email marketing features but goes for a more holistic approach in terms of channels. Marketing Automation.

Merchant Services 78

Merchant Services Shipping Costs Live Chat eCommerce 78

Ecommerce Platforms

JULY 23, 2018

If you’ve used this channel long enough, you probably recognize its sheer power at generating leads. As a matter of fact, 80% of retail business owners agree that email marketing is their principal customer retention driver. It goes without saying that email marketing is a mass lead generation channel. Automated series.

Marketing 112

Marketing Social Media Customer Retention Live Chat 112

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Omnisend

APRIL 23, 2021

Once you have a first-time buyer as a customer, you should strive to upgrade them to a repeat customer. By reaching out to them with relevant promotions, important information about their purchases, and addressing them through a variety of different channels, you can garner brand loyalty and create a customer for life.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Korona

NOVEMBER 10, 2022

It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. However, by increasing customer retention by 5% , profits can increase by 25-95%. How can this work?

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Algopix

JULY 16, 2023

Customer Support and Training Responsive customer support and comprehensive training resources are crucial for businesses to make the most of their email marketing software. Look for software providers that offer reliable support channels and educational materials.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Algopix

JULY 13, 2023

Zendesk Zendesk is a popular eCommerce Customer Relationship Management (CRM) system that offers a comprehensive set of tools to enhance customer support and engagement. The CRM system provides a unified view of customer interactions across multiple channels, enabling businesses to better understand and engage with their customers.

Payment Services 78

Payment Services eCommerce Management Customer 78

Ecommerce Platforms

DECEMBER 20, 2019

From the convenience of one dashboard, it integrates point-of-sale (POS) functionality with customer channels and operations. Revel states that it can bring: “A dded value to your business, from generating more revenue, to improving efficiencies, to delighting your customers.” . Who's Revel POS? You'll also see order tallies.

POS 118

POS Payment Services Payments Point of Sale 118

GetElastic

OCTOBER 22, 2019

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. Why live chat has become important to scale businesses?

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. Social channels. Metrilo Review: Customer Support.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Ecommerce Platforms

JANUARY 5, 2021

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. From there, SALESmanago can deliver personalized comms throughout the customer lifecycle using a variety of marketing and sales channels, including: Email. Your website.

Live Chat 104

Live Chat Social Media Magento Customer Data 104

ViiBE Blog - Retail

APRIL 15, 2021

As live chat and automated chat become integrated into more websites, co-browsing will become more and more commonplace. Cobrowsing software allows a customer to collaboratively browse with a representative who communicates with the customer by live chat, video chat, or phone call.

Live Chat 52

Live Chat Customer Experience Customer Retention eCommerce 52

Ecommerce Platforms

JULY 10, 2021

Using analytics unlocks a fair few benefits, including: Being able to gather accurate data to offer better, personalized, customer-focused marketing and customer service. . Get a proper feel for customer retention and churn. Each time a customer visits your eCommerce store, KISSmetrics creates a customer profile. .

Shopify 211

Shopify Shipping Costs SEO Live Chat 211

Whisbi

FEBRUARY 6, 2019

It is important that banks embrace this distribution channel to hyper personalize their customer experience and continue to preserve their customers’ trust which they have worked so hard to gain.” It’s about creating a conversation with the customer. Also called conversational sales.

Banking 71

Banking Payment Services Customer Live Chat 71

Ecommerce Platforms

DECEMBER 30, 2019

Yet at the same time, with existing e-commerce channels striving for a fairly good dominance in the market, it’s hard to find an all-in-one platform that's honed to perfection. Later on, they released a couple of other automation tools mostly for the Shopify selling channel. Not even with a mere blueprint of how ShopBase works.

eCommerce 190

eCommerce Drop Ship Shipping Costs Merchant Services 190

Ecommerce Platforms

JUNE 1, 2020

SiteGround ‘s customer care team is also second-to-none. They offer expert, fast, and actionable advice, around-the-clock over email, phone, and live chat. Here you can test any modifications you make to your website before going live with your edits. WP Engine WooCommerce Hosting: Security. Email hosting.

WooCommerce 152

WooCommerce Shipping Costs Payment Services Marketing 152

Ecommerce Platforms

JANUARY 14, 2020

Most starters often hang loose on the assumption that a high-yielding ecommerce business masterplan only needs to have these basics: A responsive selling channel. A solid customer engagement. Your business model should capture such attributes to cash in on the customers’ confidence. Well analyzed product listings. Case studies.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Email Audience

APRIL 8, 2022

ActiveCampaign is built on the idea of driving growth with better customer experiences. And so they’ve created marketing and sales tools for lead generation, lead conversion, and customer retention. Let’s discuss the advantages of both: Email marketing has the best return on investment compared to other marketing channels.

Marketing 59

Marketing Live Chat Events Management 59