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How Enterprise Modernization and Artificial Intelligence are Charting a New Course for the Consumer Industry

Retail TouchPoints

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. In response to this unpredictable economic landscape, consumers have recalibrated their shopping habits, demanding businesses to exhibit a newfound agility and innovation.

Consumer 212
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4 Steps to Operations and Fulfillment Transformation

Retail TouchPoints

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Today’s fast-paced world leaves consumers strapped for cash and time. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020.

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Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. This allows businesses to respond quickly and effectively to the customer.

eCommerce 195
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How to Turn One-Time Holiday Buyers into Brand Loyalists

Retail TouchPoints

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

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A Guide to Omnichannel Commerce for International Expansion

ESW

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Because customers demand it. Why focus on omnichannel?

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Streamlining Ecommerce Expansion with a DTC Partner

ESW

One of the easiest ways to streamline ecommerce expansion (and set your brand up for long-term international success) is to enlist partners who specialise in the areas of direct to consumer (DTC) business that your brand does not. All those things ensure a smooth and reliable customer experience.