Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. For brands, that makes it much more difficult to stand out. It’s inevitable.

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Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

ChannelAdvisor

JULY 27, 2022

Which would you rather choose: a $49 product with free shipping or the same product for $39 plus $10 shipping? Free shipping was once a fast-growing trend in e-commerce. Today, consumers expect it for every online purchase. The Psychology of Online Pricing. What Consumers Say About Shipping Costs.

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Shipping Costs Shipping eCommerce Merchant Services 98

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

Shipping Costs 264

Shipping Costs Shipping Payment Services eCommerce 264

Wiser

SEPTEMBER 5, 2023

When it comes to online retail, pricing strategies can make or break a business’s success. Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. On the other hand, free shipping has emerged as a potent marketing strategy in the era of eCommerce.

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Shipping Costs Shipping Payment Services Online Retail 148

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

SEPTEMBER 13, 2023

However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. Consumers could be led to believe that these charges are a mistake or even potentially fraudulent and end up requesting their money back from their bank. Recent data shows that overall U.S. retail sales have increased 8.8%

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Shipping Costs Payment Services Banking Retail 277

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

ChannelAdvisor

OCTOBER 19, 2023

You can have a great product, but if you can’t get it to the customer free of cost or within two days, you have a great product without any takers. In 2023, customers expect nothing less than free and fast shipping. It is extremely hard to offer both free and fast shipping if you don’t have the pockets for Fulfillment by Amazon.

Shipping Costs 52

Shipping Costs Shipping eCommerce Merchant Services 52

ChannelAdvisor

OCTOBER 19, 2023

You can have a great product, but if you can’t get it to the customer free of cost or within two days, you have a great product without any takers. In 2023, customers expect nothing less than free and fast shipping. It is extremely hard to offer both free and fast shipping if you don’t have the pockets for Fulfillment by Amazon.

Shipping Costs 52

Shipping Costs Shipping eCommerce Merchant Services 52

Retail TouchPoints

NOVEMBER 10, 2022

There are a lot of theories about how inflation, supply chain constraints and other dynamics will impact consumer behaviors. The eBay Ads holiday report found that shoppers still plan to spend despite high inflation and the ongoing threat of a recession: more than two-thirds ( 71% ) of 2,000 U.S.

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Gifts Social Media Shipping Costs Consumer 264

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

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Shipping Costs Gifts Fulfillment Consumer 246

Retail TouchPoints

JUNE 6, 2023

And recommerce can help with a merchant’s ESG reporting , the statistical disclosure of environmental, social and corporate governance that can improve investor transparency and inspire other organizations. Opportunity #1: Cost-efficient inventory management. Opportunity #2: Better demand forecasting.

Shipping Costs 278

Shipping Costs Clothing Merchant Services Shipping 278

Retail TouchPoints

SEPTEMBER 28, 2021

Global direct-to-consumer brands (DTC) reaped exponential rewards, especially from Millennial and Gen Z shoppers. In fact, it’s been reported by Sprout Social that Instagram claims that influencers have driven almost nine out of 10 people to make purchases. It wasn’t just Netflix that benefited from discovery during the pandemic.

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Consumer Social Media Shipping Costs Shipping 286

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

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Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” The trade-off is long shipping times, another thing Wish is working hard to improve. Approximately 160 of those positions will be in the U.S.,

Shipping Costs 245

Shipping Costs Merchant Services Payment Services Shipping 245

Algopix

JANUARY 2, 2024

Understanding Net Profit Margin Net Profit Margin Defined Net profit margin, a linchpin in financial analysis, encapsulates the percentage of revenue retained as profit after meticulously accounting for all expenses. Product Pricing Strategy Balancing act: Competitive pricing vs. profitability.

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Shipping Costs eCommerce Order Fulfillment Fulfillment 120

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. That same report identified the top aspects that U.S. consumers and retain repeat customers.

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Shipping Costs Shipping Labels Shipping Consumer 249

Ecommerce Platforms

JANUARY 24, 2023

It also creates reports with insights on creating a more customer-centric shopping experience. Then, you can offer specific rewards within each tier, such as free shipping, early access to new products, sales, or a birthday gift. Needless to say, custom rewards go a long way to boosting consumer satisfaction and, therefore, loyalty.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Retail TouchPoints

DECEMBER 4, 2020

billion , as reported by Adobe Analytics. The temporary limits on shipments indicate that UPS is metering the flow of packages into its network to maintain performance during this time of unprecedented shipping volumes. have increased prices and promised to hold merchants to volume agreements.

Shipping Costs 248

Shipping Costs eCommerce Shipping Consumer 248

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. This is why engaging a reliable fulfillment solution is imperative.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Groove

MARCH 15, 2021

Convenient for both businesses and consumers, eCommerce live chat addresses customer pain points instantly, allows for cross-selling and up-selling opportunities with personalized product recommendations and decreases shopping cart abandonment by answering customer inquiries promptly. How eCommerce Live Chat Benefits Brands & Consumers.

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Live Chat Consumer eCommerce Shopping Carts 343

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. An Analysis of Shipping Performance by FedEx and UPS in 2021 Right Before the Holiday Season. Let’s take a deep dive into it. States, cities, and regions.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. According to a recent survey , 38% of retailers are worried about meeting consumers’ fast delivery expectations. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 258

Shipping Costs Omnichannel Merchant Services Fulfillment 258

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. Still, the cost of chargeback fraud is simply too high to ignore. For every $100 in chargebacks, your true chargeback cost is $240.

Merchant Services 298

Merchant Services Payment Services Payments eCommerce 298

Retail TouchPoints

MAY 27, 2021

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient. Does anyone actually like returns?

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Shipping Costs Shipping Labels Payment Services Shipping 179

Retail TouchPoints

JANUARY 5, 2023

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor.

Shipping Costs 290

Shipping Costs Merchant Services Channel Consumer 290

Groove

OCTOBER 2, 2019

Choosing an eCommerce platform is often a stressful and time-consuming endeavor. From functionality to customization and overall pricing, it’s important to understand how each factor will affect your project and business. BigCommerce Pricing Plans. BigCommerce offers four pricing plans: Standard, Plus, Pro and Enterprise.

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BigCommerce Shipping Costs Payments Merchant Services 283

Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. However, one sustainable investment management firm’s data indicates that ecommerce can generate 17% less greenhouse gas emissions than brick and mortar retail shopping, and other studies report similar ecommerce advantages.

Shipping Costs 289

Shipping Costs eCommerce Customer Shipping 289

Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

Retail TouchPoints

JUNE 9, 2021

According to Coresight Research ’s Inside the World of Amazon’s Private Label Offering report, Amazon now has over 22,617 products from 111 private label brands across nearly every category — three times the number of brands they had in 2018. Amazon ‘s copy is often a bare-bones lower-priced option. Here’s how: Differentiate.

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Shipping Costs Consumer Fashion Presentation 312

ESW

FEBRUARY 1, 2024

To identify and evaluate consumer preferences, ESW conducts an annual, large-scale survey of global ecommerce consumers. According to the survey, 49% of those who plan to spend more say that they will be motivated by price. Nearly 3 in 4 shoppers (74%) reported buying clothing online.

eCommerce Marketing 78

eCommerce Marketing eCommerce Marketing Payments 78

Ecommerce Platforms

DECEMBER 31, 2018

For this reason, a third party solution such as ShipStation could be the missing ingredient to streamline your shipping process. After all, shipping is the key element where consumer expectations and the ecommerce experience converge. Moreover, ShipStation supports both domestic and international shipping. Automation.

Shipping Costs 156

Shipping Costs Shipping Live Chat 3dcart 156