Remove Customer Data Remove Events Remove Live Chat Remove Multi-channel
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The Best Live Chat Software for Ecommerce Stores in 2023

Ecommerce Platforms

Live chat software has quickly become an essential tool for ecommerce businesses. In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options. Simply adding a chat widget to your website isn't enough.

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The Best Live Chat Software for Ecommerce Stores in 2023

Ecommerce Platforms

Live chat software has quickly become an essential tool for ecommerce businesses. In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options. Simply adding a chat widget to your website isn't enough.

Live Chat 104
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The 8 best Dotdigital alternatives for 2023 (free and paid)

Omnisend

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

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Email Marketing vs. Marketing Automation: Choosing the Right Path for Your Business

Email Audience

It’s also possible to send out emails in response to events such as cart abandonment. Encouraging customers to return to the website and complete a purchase, perhaps with a discount code incentive. This makes email the marketing channel with the highest return on investment (ROI). Yet they often yield positive results.

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The 6 best Attentive alternatives for 2023 (free and paid)

Omnisend

It’s a robust SMS platform offering valuable customer data. But SMS is not the only channel that Omnisend supports. SMS automation – Omnisend offers automated SMS campaigns that are triggered by specific events and actions. When it comes to marketing channels, Omnisend has a plethora of integrations to improve your reach.

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Best Email Marketing for Shopify 2020 – Top 10 Apps Reviewed and Compared

Ecommerce Platforms

Another point in favor of SendinBlue is the ability to have a live chat on your page so you can talk to your customers in real time and point them in the right direction. It automatically syncs customer data so you can follow up at the right time with personalized shopping and product recommendations.

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The Best Website Builders (In-Depth Review)

Kissmetrics

However, as they are multi-purpose in nature, you cannot expect these features to not be as in-depth and robust as more specialist platforms. Setup time – Similarly, you may want to get your site up and running immediately, particularly if it is an event you want to promote. Want a live chat pop up box?