Five Pandemic-Driven Trends Reshaping Retail CX Strategy
Retail TouchPoints
NOVEMBER 10, 2020
Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.
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