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Exclusive Shikatani Lacroix Q&A: How Using Customer Data Can Humanize the Digital Experience

Retail TouchPoints

Numerous studies have shown that customers still want to talk to your employees, they still want to explore your physical space and engage at a level that can’t be done solely through technology. How should brands be using technology to improve customer service while also elevating human connection?

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Companies with loyal customers understand their customers’ needs and deliver personalized experiences.

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Data Will be Key to Retail Success in 2021

Retail TouchPoints

Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. One such area where on-demand data can help retailers is inventory. A recent study found that only 22% of D2Cs surveyed experienced a sales decline. Tom Treanor is the Chief Marketing Officer for Treasure Data.

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How To Scale An Ecommerce Business (2024 Guide)

Smile.io

Shopify Plus and POS are great options for omnichannel commerce.  Robust ecommerce analytics programs allow you to measure performance, uncover trends, use customer data, and optimize pricing. According to Google , a one-second site speed improvement can increase mobile conversions by 27%.

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The Technology Driving The Growth Of IoT Retail Applications

RTP blog

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations.

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6 Reasons Why Modernizing Your Small Business Is So Important

Korona

Studies reveal that by 2023, money spent on technologies and digital-transformation-enabled services worldwide will reach $2.3 Next, suggest ways to bring in newer, modern processes that can improve or enhance the business productivity. Productivity is also improved, even in the face of a pandemic.

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What Is the Best Online Ticketing System

Korona

The best ticketing system is the one that improves your customer experience, drives sales, offers insight into your performance, streamlines operations, and, in the end, supports your efforts to scale your business. Reporting tools and customer data: The first stage of improvement is knowing what needs improvement.