Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience
lateshipment
FEBRUARY 14, 2020
Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. The Post-Purchase Experience Gap.
Let's personalize your content