lateshipment

MARCH 12, 2023

In fact, 7% to 11% of customers’ online orders arrive broken or damaged and close to 50% of Americans had claimed that at least one of their packages was lost. Even the intensity of lost and damaged packages is high for e-commerce merchants such as yourself. Not just the scale.

Shipping Costs 130

Shipping Costs Shipping eCommerce Definition 130

ESW

JULY 31, 2023

Shoppers love gift cards but redeeming them online can be confusing. Since the checkout experience is a crucial step in the customer journey, merchants should prioritise easy checkout regardless of payment method. Gift Card Appeal One payment method that is especially appealing is the gift card.

Gifts 78

Gifts Merchant Services Payment Services Customer Retention 78

Smile.io

MARCH 20, 2024

It’s best practice to offer rewards such as: Fixed or percentage discounts Free products Free shipping Gift cards Flexible points systems are an important tool for ecommerce brands from a brand-building and financial perspective.   VIP tiers Tiered VIP programs reward your top customers with better rewards and exclusive perks.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Omnisend

MARCH 2, 2021

Whether the experience reinforced the sense of luxe, reacquainted you with whimsy, or delighted you enough to break the humdrum of opening typical Amazon cardboard, the unboxing experience can keep your product in your customer’s mind long after they’ve tossed the box. What is an Unboxing Experience?

Shipping Costs 158

Shipping Costs Gifts Shipping Presentation 158

Omnisend

APRIL 26, 2021

How can ecommerce merchants sell furniture online that responds to that growing demand? That means you’ll save valuable time not having to worry about things like website domain, hosting capacity, payment gateways, SSL certificates, and so on. Use Marketing Automation to Create a Personalized Customer Experience.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Omnisend

APRIL 23, 2021

Bringing new customers to the checkout is a difficult challenge for most ecommerce merchants, but keeping them coming back is another challenge altogether. It’s always worth considering how to use post-purchase emails in your email automation process. Post-purchase’ refers to the final stage of the customer decision process.

Customer 78

Customer Merchant Services Multi-channel Reference 78

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

lateshipment

OCTOBER 18, 2023

Did you know that 7 in 10 customers abandon their cart? Streamlining your checkout processes and making sure that your checkout page provides as much information as it can,is a key factor to turning a potential customer into an actual customer. This provides a positive customer experience for the customer.

Payment Services 130

Payment Services Merchant Services Shipping Costs Gifts 130

Omnisend

APRIL 28, 2021

Merchants will often spend plenty of time and money (as well as blood, sweat, and tears) gaining new customers and focus on little else. While it’s important to keep your net wide and try to catch new customers, it’s equally vital, if not more so, to ensure that those who are already customers don’t slip through the netting.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Ecommerce Platforms

FEBRUARY 13, 2020

The store owner, instead, forwards customers’ orders to the supplier who completes the fulfillment process by shipping the products directly. Transferring your customers’ sales to the supplier means you don't have to bear the burden of shipping or holding large amounts of inventory. Automate the store management process.

Shopify 156

Shopify Merchant Services Payment Services eCommerce 156

Smile.io

FEBRUARY 2, 2024

Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  has built up a decade of all-time data with over 700 million shoppers and over 800 million point transactions of customers earning and redeeming points with ecommerce brands.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Smile.io

OCTOBER 30, 2023

But whatever you choose, the ultimate goal is always to improve customer retention.    💡 "The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following." Make it easy for your customers to redeem points right on the checkout page.

Shopify 73

Shopify Merchant Services POS Omnichannel 73

Smile.io

OCTOBER 1, 2020

Aside from higher engagement, when you have buyer profile data about your customers, you can personalize every experience and touchpoint they have with your brand. Personalized experiences lead to better customer nurturing cycles, which in turn increases your customer retention.

eCommerce 87

eCommerce Merchant Services Food and Beverages Shopify 87

Smile.io

JULY 9, 2020

I think in e-commerce, you're selling also an experience, an experience that people cannot get in a retail store. And also a lot of mechanisms in terms of customer retention, their customer experience, even the way that you communicate to your customers is drastically different in an e-commerce ecosystem.

eCommerce 46

eCommerce Shopify Merchant Services Gifts 46

Ecommerce Platforms

NOVEMBER 11, 2019

One open-ended way to make customers so loyal to your brand is to make it easy for them while redeeming their earned points. The process itself requires minimal effort. Here, you're more of making a pitch or better still, a proposal to another established entity that deals in the same products or services. Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Omnisend

DECEMBER 5, 2023

Then, reach out and request they leave an honest review reflecting their experience. Include one-click options to simplify the review process. This builds customer confidence. You can also use some of the best Shopify Apps to enhance your customer service and social media presence.

Marketing 78

Marketing Social Media SEO Customer Retention 78