Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Explore options for personalization beyond delivery speed.

Shipping Costs 299

Shipping Costs Shipping Merchant Services Payment Services 299

Algopix

JUNE 22, 2023

In the ever-expanding world of e-commerce, shipping management plays a vital role in ensuring the seamless movement of goods from the seller to the buyer. To meet the demands of an increasingly competitive market, businesses require efficient shipping management software that can streamline their operations.

Shipping Costs 100

Shipping Costs Shipping Operations Management 100

Retail TouchPoints

JULY 21, 2022

While companies are certainly collecting more and more data, data alone can’t drive this level of hyper-personalization — especially not in a traditional wholesale retail model. As a result, many retailers are seeking to scale up their selection through models like drop ship and marketplace.

Drop Ship 241

Drop Ship Shipping Costs Shipping Marketing 241

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 244

Shipping Costs Fulfillment Shipping Customer Loyalty 244

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Store Growers

MAY 24, 2023

Last Updated on May 24, 2023 Shipping charges are one of the most common reasons why customers abandon their shopping carts, so it’s essential that you provide accurate shipping information about your products. These shipping attributes are essential for all ecommerce businesses, so it’s important to know how to use them.

Shipping Costs 91

Shipping Costs Merchant Services Shipping Shipping Labels 91

lateshipment

JULY 15, 2022

Yet they do not captivate customers like same-day delivery or free shipping promises do. But.but…keeping deliveries on time is not so easy, given that on-time delivery is in the hands of your shipping partner. In such situations, it is natural to ensure a better performance from the shipping carrier that you’re using.

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Ecommerce Platforms

NOVEMBER 3, 2022

The best Shopify shipping apps can be a powerful tool for ecommerce business owners. After all, one of the most important steps in developing a community of dedicated customers, is making sure you can get orders to the right people, at the best possible time. What are the Best Shopify Shipping Apps? Go to the top.

Shipping Costs 104

Shipping Costs Shipping Fulfillment Shopify 104

lateshipment

SEPTEMBER 7, 2023

Thus, in this blog, we’ll explore why early preparation is necessary and in order to help you get started, provide you with a comprehensive holiday schedule in the form of a marketing calendar and information on shipping deadlines for the 2023 season. Building excitement and anticipation among your customers takes time.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

Retail TouchPoints

AUGUST 11, 2020

For Kroger , the expansion of its Ship e-Commerce assortment through a third-party marketplace is the latest example. Starting this fall, more than 50,000 additional items will be available to Ship customers across multiple categories including natural and organic, international food, specialty items, housewares and toys.

Shipping Costs 225

Shipping Costs Shipping Merchant Services eCommerce 225

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. This can give you a headstart in your process towards making data-backed decisions to optimize their supply chain during the critical Holiday season and beyond.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

RetailMinded

APRIL 26, 2024

One of the most significant issues of all is figuring out how you’re going to manage the complexities of shipping, both domestically and internationally. That means you need to figure out how you’re going to deliver a shipping experience that’s transparent, reliable, and cost-effective.

Shipping Costs 52

Shipping Costs Shipping eCommerce eCommerce Software 52

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Groove

APRIL 18, 2024

This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. You’ll never have to worry about system limitations and data inconsistencies. Using an ERP also has an initial setup cost and associated maintenance expenses. Set up a payment provider.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. The Post-Purchase Experience Gap.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Ecommerce Platforms

MARCH 3, 2022

Whether your company is in Canada or you'd like to ship to Canadian customers, it's important to find a Canada-focused fulfillment service that provides fast shipping, high-quality storage environments, and affordable rates. We cover everything from pricing to locations, and services to software features. Advantages.

Shipping Costs 104

Shipping Costs Merchant Services Fulfillment Shipping 104

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. DTC brands are overwhelmed with data — transactional, customer and marketing — that enable them to better understand and personalize experiences for their customers.

Customer Experience 232

Customer Experience Customer Shipping Costs Customer Data 232

lateshipment

AUGUST 16, 2021

The other is being aware of the important dates and deadlines associated with shipping carriers and important eCommerce events. Read on to get access to all the critical data you need to plan your marketing game this holiday season. As a retailer, getting holiday spend insights is just one-half of the game.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. In the era of Amazon Prime, consumers now expect reliable and exceedingly fast shipping times. This is why engaging a reliable fulfillment solution is imperative.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Retail TouchPoints

JULY 31, 2023

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S. Incidents of customers unable to find an associate to help them increased 36.3% trillion — bigger than the combined retail GDP of all of Latin America. While a problem across the U.S.,

Shipping Costs 216

Shipping Costs Retail Supplies Improvements 216

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How do the costs compare with national carriers?

Shipping Costs 237

Shipping Costs Shipping Customer Experience Operations 237

Ecommerce Platforms

JUNE 2, 2020

Fulfillment is the process of storing, packaging, and shipping ecommerce products. Whenever you sell an item online it must go through this fulfillment system so that your inventory is stored properly, it has the right packaging, and your customers receive the items in a reasonable amount of time.

Shipping Costs 118

Shipping Costs Merchant Services Fulfillment Shopify 118

BigCommerce

JULY 19, 2018

Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. A shipper’s license for each state to which you plan on shipping.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Retail TouchPoints

JUNE 9, 2023

Sustainability can be highly data-driven. Sustainability has become more important than ever in the retail industry, and within the supply chain, retailers now have access to technology that provides them with a 360-degree picture of their inventories and customer preferences.

Supplies 221

Supplies Operations Shipping Costs Customer 221

Retail TouchPoints

NOVEMBER 30, 2023

The ParcelLab solution is designed to streamline and personalize post-purchase communications and returns management using data-backed analytics to optimize strategies. ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement.

Shipping Costs 241

Shipping Costs Shipping Customer Experience Information 241

lateshipment

MAY 6, 2023

Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience. But most eCommerce brands, who take a top effort to convert prospects into customers, unwillingly neglect to do the same for what comes after.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. Cutting Fraud to Claw Back Costs Retailers are pushing back. retailers $22.8 billion in 2022. retailers lose $10.40

Payment Services 230

Payment Services Shipping Costs Payments Shipping 230

Retail TouchPoints

SEPTEMBER 13, 2023

Recent data shows that overall U.S. For example, purchase confusion can arise (and does) when a customer sees unfamiliar names or references on bank statements. These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved. retail sales have increased 8.8% billion per year.

Shipping Costs 231

Shipping Costs Payment Services Banking Retail 231

Retail TouchPoints

JANUARY 29, 2024

Finding Partners to Tackle Fulfillment Complexities These developments are part of a larger trend of outsourcing fulfillment’s last mile, traditionally the most expensive leg of the product’s journey, to partners that specialize in mastering its complexities. The percentage using third-party companies also rose, from 29% to 38%.

Fulfillment 257

Fulfillment Shipping Costs Omnichannel Retail 257

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As we know, in this day and age, most retail sales are influenced by the digital experience or executed online. The real complexity comes when we are looking at thousands of SKUs.

Shipping Costs 199

Shipping Costs Omnichannel Merchant Services Fulfillment 199

Retail TouchPoints

MAY 6, 2024

Through IoT, these managers can seamlessly maintain safer, more service-friendly, energy- and cost-efficient environments by accessing data from the cloud and gaining remote, real-time visibility into their equipment across multiple locations. When retailers drive spending and usage down, they also improve their sustainability.

Shipping Costs 233

Shipping Costs Retail Operations Technology 233

Retail TouchPoints

JULY 5, 2022

Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge. There’s a lot of data and analytics and AI behind great online grocery, and that’s hard.

Shipping Costs 276

Shipping Costs eCommerce Retail Merchant Services 276

Retail TouchPoints

MARCH 25, 2024

As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience.

Small Business Retail 281

Small Business Retail eCommerce Shipping Costs Retail 281

Retail TouchPoints

MAY 2, 2024

Loyalty programs are a common (and undeniably effective) tool for retailers to gather data and build customer lifetime value, but perhaps they’ve become a little too common. of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ).

Subscription 258

Subscription Shipping Costs Payment Services Payments 258

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 326

Shipping Costs eCommerce Merchant Services Retail 326

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 211

Shipping Costs Improvements Live Chat Retail 211

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 221

Shipping Costs eCommerce Customer Experience Recommendation 221