Customer Experience Financial Services Payments Technology 
Retail TouchPoints
MARCH 31, 2023
Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. It’s reckoned that nearly 4.5
Forrester eCommerce
FEBRUARY 2, 2022
The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.
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Retail TouchPoints
JULY 13, 2023
The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. For many banks, neobanks and non-financial businesses coming up against new risks and obstacles to growth, there is a golden opportunity right in front of them.
Retail TouchPoints
AUGUST 15, 2022
Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. With trusted identities, organizations can keep consumers happy with safe, easy online experiences.
FastSpring
JUNE 19, 2019
We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. Watch this space.
Retail TouchPoints
AUGUST 29, 2022
Mobile apps have evolved into a critical business asset, generating billions of dollars in revenue. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.
Retail TouchPoints
JUNE 8, 2022
As the retail industry starts to return to normal in 2022, merchants around the world continue to respond to changing consumer behavior by embracing adaptability with open arms, in addition to being increasingly open to new technologies as part of their long-term strategies. Readying Your Business for Multi-Dimensional Commerce.
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