Retail TouchPoints

JULY 15, 2022

Macy’s RMN hit the market in 2020 and quickly generated $105 million in revenue in 2021. Then there’s the ever-tightening restrictions on data collection and tracking, making it harder than ever to target and engage consumers via traditional marketing channels.

Retail 270

Retail Download Marketing Customer Experience 270

Retail TouchPoints

MAY 19, 2023

That’s why I wrote Leading Travel and Tourism Retail, a handbook for retailers, hospitality venues and others that want to attract cash-rich, time-poor tourists and delight them. Once you know your potential market you can do the work needed to attract them. This won’t be easy, and you never want to turn a potential market away.

Travel 256

Travel Payment Services Retail Books 256

RTP blog

SEPTEMBER 6, 2019

In reality, not all of these millions of mentions require a response, so the challenge becomes: how do companies filter through the noise to find the actionable posts and create epic social media customer experiences? Brands today need to prioritize a detailed and thorough social media handbook.

Social Media 150

Social Media Customer Customer Experience Technology 150

365 Retail

AUGUST 11, 2023

Two-fifths of retailers (18%) also reported experiencing high churn levels following a product being returned, highlighting the returns process as another key period for customer engagement and enhancing customer experience.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

SellBrite

APRIL 14, 2020

As of the fourth quarter of 2018, eBay was the second-largest market in the United States. It had 183 million customers worldwide by the fourth quarter of 2019, and more than 70% of its customers are American, with customers from other countries accounting for very small percentages (China accounts for 1.93

Shipping Costs 163

Shipping Costs Payment Services Shipping Subscription 163

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Customer-obsessed organizations care first and foremost about one thing: constantly optimizing the customer experience (CX). In doing so, businesses deploy a top-to-bottom customer-centric philosophy.

Customer 268

Customer Customer Experience Improvements Consumer 268