Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. This can increase brand awareness, customer reach and sales.

Payments 236

Payments Merchant Services Payment Services Shipping Costs 236

Ecommerce Platforms

OCTOBER 27, 2022

The best fulfillment services for Shopify are designed to help ecommerce business owners deliver products to their customers quickly and efficiently. After all, once your customer has made a purchase, they’re relying on you to ensure it gets to them with minimal hassle. What are the Best Fulfillment Services for Shopify?

Merchant Services 104

Merchant Services Fulfillment Shipping Costs Shopify 104

ESW

AUGUST 18, 2023

The world’s best-loved brands all have one thing in common: They deliver superior customer experiences. Regardless of product or industry, dominant brands prioritise and execute next-level online customer experiences in every market. These experiences don’t happen by accident. What do they expect?

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

SEPTEMBER 8, 2023

At the same time, many retailers are reporting higher and higher shipping costs, which are affecting profits on their balance sheets. As they begin to address these expectations, many retail IT teams are finding that the process is costly and complex. Today, retailers are finding that too many dials makes the process unmanageable.

Shipping Costs 202

Shipping Costs Omnichannel Merchant Services Fulfillment 202

Ecommerce Platforms

FEBRUARY 14, 2023

If you're reading this blog post, you'll know that there are many challenges to running your own online store; one is handling the storing, packing, and shipping of your products. Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks.

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Fulfillment Merchant Services Shipping Costs eCommerce 104

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Closing the Gap Between Online and Offline Experiences.

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Omnichannel Merchant Services Social Media Payment Services 135

Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 1: Shipping.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Algopix

JULY 24, 2023

An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers. This is where Order Management Systems (OMS) come into play.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Retail TouchPoints

JULY 5, 2022

Then, once basic digital offerings were in place, merchants began to consider how to make these ecommerce advancements permanent in preparation for the “New Normal.”. At the height of the pandemic, standing up services like curbside pickup, BOPIS and a frictionless digital experience quickly was all that mattered.

Shipping Costs 280

Shipping Costs eCommerce Retail Merchant Services 280

Retail TouchPoints

SEPTEMBER 2, 2022

When reaching out, use the right channels to foster a positive customer experience. If you want to slowly test a new market and aren’t quite ready to invest in customer service operations and last mile logistics, consider the value of partnering with adjacent retailers and marketplaces, which are primed for launching new brands.

Merchant Services 284

Merchant Services Shipping Costs Channel eCommerce 284

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 269

Merchant Services Retail Shipping Costs Customer Experience 269

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty.

eCommerce Platforms 64

eCommerce Platforms Omnichannel Merchant Services POS 64

Ecommerce Platforms

MARCH 3, 2023

As a cloud-based SaaS, users worldwide can benefit from Shopify’s offering (including UK merchants). Some of Shopify’s most notable hallmarks include its website building, payment processing, shipping, and inventory management features. You can offer customers 100+ popular payment options, including PayPal and Stripe.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

Shipping Costs 242

Shipping Costs Payment Services Merchant Services Payments 242

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. In short, CX helps you build and maintain a loyal customer base. But what’s new in omnichannel commerce in 2023?

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

BigCommerce

OCTOBER 26, 2017

We will begin by breaking out readiness questions for each of the following merchant types: Small business. You may want to outsource from a site like Upwork or Fiverr to get international support services for those times you are offline in your home country. Or, you may need translation service. Customer groups.

Merchant Services 256

Merchant Services eCommerce Payment Services BigCommerce 256

ESW

MAY 3, 2023

Or is it a buzzword tech companies and service providers use to woo brands but ultimately leaves clients confused, frustrated and drained of resources? Implemented improperly, composable ecommerce increases the complexity it was meant to reduce and degrades the customer experience it was meant to enhance.

Payment Services 78

Payment Services Merchant Services eCommerce Payments 78

Fabric

DECEMBER 22, 2023

Modern commerce services can enrich the customer experience and get you on the nice list! Meanwhile, omnichannel fulfillment options remained popular with consumers. Churn rate: The rate at which customers stop doing business with a company over a given period, revealing customer retention and loyalty trends.

Merchant Services 130

Merchant Services Shipping Costs eCommerce Retail 130

Ecommerce Platforms

MARCH 5, 2023

With both tools, you can create a powerful one-stop solution for all of your commerce needs, tracking valuable data, managing your inventory, and processing endless credit card and debit card payments. However, the focus of each company is a little different. Let’s take a closer look at each solution.

POS 104

POS lightspeed Shopify Payment Services 104

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. All departments need to be working together to prevent fraud.”.

Payment Services 204

Payment Services Merchant Services Omnichannel Consumer 204

Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

Merchant Services 267

Merchant Services Shipping Costs Small Business Retail eCommerce 267

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 269

Sporting Goods Technology Omnichannel Operations 269

Ecommerce Platforms

FEBRUARY 23, 2021

Enterprise companies generally offer more than one kind of service and product, and they can achieve annual revenues of more than $7.5 Your enterprise system may also integrate with other leading tools you use throughout the business, like a CRM service. Quick onboarding. Great customer support. Unique search processes.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.  What is your unique selling proposition? report buying things online using a smartphone.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

OrderDynamics

JULY 9, 2019

FAQ: Retail Ship-from-Store. For this post, we answer frequently asked questions that have come from readers and Google search queries around Retail Ship-from Store. Retail ship-from-store is a smart way retail chains can fulfill customer orders. Q: Why is Retail Ship-from-Store Important?

Shipping Costs 50

Shipping Costs Shipping Merchant Services Retail 50

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Returns Abuse And Customer Expectations. Customers Abusing Merchant Policies.

Shipping Costs 150

Shipping Costs Merchant Services eCommerce Accessories 150

OrderDynamics

JUNE 4, 2019

Do ‘Retail Order Management Systems’ fit with Today’s Merchants? Retail Order Management systems process orders from various different sources. In effect, retail order management systems “fit” as the central processing brain in retail. It is the CPU within ALL unified commerce and omnichannel solutions.

Merchant Services 69

Merchant Services Management Retail Omnichannel 69

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Ecommerce Platforms

AUGUST 17, 2021

The method involves you (the merchant) partnering with a third-party logistics provider that focuses only on fulfilling the logistical side of your operation, with tasks like inventory storage, order management, packaging, and shipping. Red Stag is best for fulfillment in the US but you can always ship internationally through FedEx.

Shipping Costs 104

Shipping Costs Fulfillment Merchant Services Payment Services 104

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 230

Retail Supplies Merchant Services Social Media 230

Retail TouchPoints

DECEMBER 13, 2021

Google’s Cloud division currently captures the third-largest market share among providers, after Amazon Web Services and Microsoft Azure. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience.

Shipping Costs 328

Shipping Costs eCommerce Merchant Services Retail 328

Algopix

JULY 20, 2023

In the world of eCommerce, the ability to process payments seamlessly is essential for any online business. Payment processing software intermediates between the customer, merchant, and financial institution, ensuring secure and efficient transactions. What is Payment Processing Software?

Payment Services 18

Payment Services Merchant Services eCommerce Payments 18

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. In fact, despite the general focus on Shopify as an ecommerce enabler, Podduturi said offline solutions are an equally critical piece of the company’s offerings as it works to build a full omnichannel platform for retail. “At

Shopify 228

Shopify Merchant Services Shipping Costs eCommerce 228

Ecommerce Platforms

JULY 10, 2019

Do you sometimes stumble upon a new service that’s more functional and cheaper than what you’re using now? And that has, in fact, been one of the major problems facing small ecommerce merchants for many years. Do you sometimes stumble upon a new service that’s more functional and cheaper than what you’re using now? Ecwid POS. ??

Payment Services 176

Payment Services Merchant Services eCommerce Payments 176

BigCommerce

OCTOBER 26, 2017

When it comes to ecommerce and doing business globally, Brian Beck, current SVP of ecommerce and omnichannel strategy at Guidance Solution, knows a thing or two. This methodology allows merchants to: Properly assess opportunity. Run – Optimize delivery and in-market experience. Foot Locker. Kate Somerville. Define strategy.

Merchant Services 218

Merchant Services Marketing Shipping Costs eCommerce 218