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Retail’s Future Requires a Shift from Mobile-First to Mobile-Only

Retail TouchPoints

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. As retailers plan for the future, getting and keeping the flexibility needed for retail success will require mobile-only strategies.

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Kroger Doubles Ship Assortment Via 3rd-Party Marketplace

Retail TouchPoints

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. The third-party vendors will ship the products directly to the consumers’ homes.

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5 Strategies to Optimize the Online Integration of Your Grocery Store

Retail TouchPoints

Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability. Provide smooth and efficient customer experiences. Grocers will need technology solutions to offer these experiences.

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Top 10 Contactless Trends to Watch in 2022

Retail TouchPoints

“Retailers had wanted to do this before as a way to save on labor costs.”. Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%.

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Understanding eCommerce Business Models: A Guide

Wiser

Key factors to consider include the brand’s target audience, product offerings, pricing strategy, and scalability. The chosen model should align with the brand’s long-term growth strategy and customer satisfaction objectives. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings.

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The 3 Most Impactful Location-Powered Experiences for Retailers

Retail TouchPoints

Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results.

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#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.