Kissmetrics

OCTOBER 24, 2017

From email to live chat to phone support conversations, your users are giving you verbal and nonverbal cues about how they perceive and feel about your brand. User response is pivotal to discovering what makes your customers tick. Let’s say your Net Promoter Score drops after users talk with your live chat representatives.

Customer 278

Customer Live Chat Customer Loyalty Social Media 278

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 209

Payments Payment Services Customer Experience Social Media 209

Whisbi

FEBRUARY 6, 2019

Because the customer is looking for an easy-to-use and personal experience and so, there is a need to start designing a user experience (UX) that is more personalized, digital, user-friendly and omnichannel (across all platforms). It’s about creating a conversation with the customer. Also called conversational sales.

Banking 71

Banking Payment Services Customer Live Chat 71

Ecommerce Platforms

NOVEMBER 2, 2022

With these apps, you can use minimal development and expensive software engineering time and get started building an online fashion store that gets conversions, makes sales, and generates customer loyalty. Gorgias – Helpdesk & Live Chat. Don’t want that to happen with your customers? Go to the top.

Fashion 197

Fashion Shopify Clothing Jewelry 197

eCommerceFuel

JULY 1, 2020

Confirmed Event Update – You can remind a customer of a scheduled event that they opted in to attend. Post Purchase Update – You can give a customer an update on their order. Account Update – You can give a customer an update on their account status. Implement A Facebook Messenger Loyalty Program.

eCommerce 58

eCommerce Marketing Live Chat Shipping Costs 58

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. Mailchimp also integrates with various eCommerce platforms, making it seamless to sync your customer data and send personalized emails.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Korona

NOVEMBER 10, 2022

However, by increasing customer retention by 5% , profits can increase by 25-95%. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Customers expect to access customer service in the way that is most convenient for them.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Smile.io

NOVEMBER 4, 2021

This search for reliability is best rewarded through providing a medium for your customers to connect with one another. Sephora’s Beauty Insider Community gives customers access to several different groups based on their beauty interests, live chats, and exclusive community meetups. What can you learn?

Beauty and Health 66

Beauty and Health Events Jewelry Customer Experience 66

Ecommerce Platforms

DECEMBER 20, 2019

For a restaurant, bar, or a store to keep its customers happy, they need to fulfill orders, deliver on time, have their customer's choices in stock. They also need to offer customers loyalty programs and discounts to keep those same consumers even happier. For day to day issues, there’s also live chat and an FAQ section.

POS 118

POS Payment Services Payments Point of Sale 118

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 125

Small Business Retail Retail Food and Beverages Live Chat 125

MakeWebBetter

AUGUST 8, 2019

When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays. Ecommerce holiday sales mostly counts upon […].

eCommerce 60

eCommerce eCommerce Marketing Presentation Marketing 60