article thumbnail

How Retail Returns Influence Customer Retention

Retail TouchPoints

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. Is it possible for you to retain happy customers while not losing a fortune? The short answer is, yes. But How Does it Work?

article thumbnail

Package Delivery Satisfaction Ratings: Driving Customer Retention and Revenue Growth

lateshipment

Picture this from the customers’ PoV: You’ve spent hours scrolling through an online store, meticulously selecting items that caught your eye. You make your choices, enter your payment information, and eagerly await the arrival of your package. Satisfied customers not only come back for more, but they also become brand advocates.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How bonuses and incentives help customer retention 

365 Retail

However, it is crucial to convert occasional consumers into devoted clients who consistently purchase your product or service since this is as important, if not more significant, for the success of your organisation. What is customer retention? Why is customer retention crucial for businesses?

article thumbnail

How adding services to your products can propel your company growth?

GetElastic

As Gartner aims to prepare application leaders for the accelerated shift towards digital, they predict that, “ By 2024, leading commerce organizations will generate 10% of online revenue from services attached to physical products.”. Payment services. And what keeps the customers loyal you might ask? Auto replenishment.

article thumbnail

4 Ways Retailers can Leverage Generative AI to Drive Revenue and Productivity

Retail TouchPoints

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

article thumbnail

Ecommerce Payment Trends To Look Out For In 2020

FastSpring

Want to learn more about the five ecommerce payment trends shaping 2020? Push for smarter payment processing. Give your customers the flexibility to complete their purchase from any device, regardless of where they initially started the checkout process. A push for smarter payment processing.

article thumbnail

Making 2023 Successful for Retailers: A Conversation Between Leaders Discussing Technology, Tips & Timing

RetailMinded

Reinforcing this are technology leaders who aim to deliver profitable solutions for merchants looking to achieve clarity to their inventory, supply, logistics and consumers – ultimately creating more dynamic, more engaging and more profitable retail experiences. Efficiency should always be the goal, yet too often it’s not achieved.