lateshipment

APRIL 9, 2024

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). Such issues can deter customers from completing their purchases and lead to abandoned carts.

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

lateshipment

SEPTEMBER 29, 2023

Holiday orders with your e-commerce business are always special for both your customers and you. For your customers, their purchases are usually gifts for their loved ones (or even for themselves) and for you, it is an opportunity to make more out of it and have a successful time of the year. Why are shipping notifications important?

Shipping Costs 130

Shipping Costs Shipping eCommerce Events 130

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

lateshipment

JULY 24, 2020

It has led retailers to accelerate their efforts towards digitizing their businesses and improving their eCommerce channels. Undoubtedly, one of the main spurs behind this push has been consumers’ widespread adoption of online shopping that has led to a massive spike in eCommerce sales and home deliveries. kg and 300 kg.

Shipping Costs 200

Shipping Costs Shipping eCommerce Presentation 200

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

lateshipment

FEBRUARY 10, 2021

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Unfortunately, for most eCommerce businesses, there is very little control over this part of the customer journey.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? Higher the average order value, better the customer experience and post-purchase journey, more would be the customer retention rate.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

lateshipment

NOVEMBER 15, 2023

Give your customers what they want. What customers want The increase in e-commerce-based technology, changes in the status quo of online shopping, ever-dynamic trends, etc have all turned customers’ wants into needs. Want to truly stand out in this competitive e-commerce landscape and enjoy the fruits of holiday season success?

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Regardless of who the shipping partner is, a leading carrier or a 3PL, some hard truths that you deal with are. Therefore, you have to ensure that it stays memorable.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

NOVEMBER 20, 2020

The Impact of Post-Purchase Interactions on Your Customer Lifetime Value. How important is the post-purchase experience? This post-purchase experience is just as (if not more) important than every other step in the customer journey. Increase customer loyalty. But that’s just the bare minimum.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

lateshipment

FEBRUARY 12, 2024

Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

lateshipment

JULY 17, 2020

Even if you get a lot of new visitors – it might not cut it to make enough sales. So instead of focusing on getting as many people as possible to come to your site, let’s look at luring visitors back in who you are more likely to seal the deal with. Why focus on customer retention , and not just increasing the number of new visitors?

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

lateshipment

AUGUST 8, 2022

The holiday season is the time when businesses need fresh insights to draw their plans so that they could make the most sales. E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season. However, as of now, there is a considerable decrease in gas prices, compared to a couple of months ago.

eCommerce 130

eCommerce Shipping Costs Shipping Gifts 130

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. You can still work on your strategies to make improvements for last-minute shoppers.

eCommerce 130

eCommerce Shipping Costs Shipping eCommerce Platforms 130

lateshipment

MARCH 15, 2021

So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! The Human Cost of Late Deliveries. Now put your customer in the same situation.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

lateshipment

JUNE 3, 2022

Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete visibility into the last-mile process. Increased costs – Last-mile deliveries aren’t always successful.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

FEBRUARY 20, 2022

Thanks to the rapid growth of e-commerce over the years, we have already set our foot in an experience-based economy — where it is increasingly difficult to meet customer expectations. Competing with big players in your playing field involves investing in growing technologies to make the last-mile delivery process efficient.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Retention 130

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. Looks really “fun”.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

JUNE 30, 2022

DTC has been making ripples in the ecommerce world owing to the fact that it has enabled brands to have direct access to their customers and cater to their specific needs head-on, rather than dealing through monopolized third parties. Why focus on something that I have no control over and left to the care of the shipping carrier?

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

lateshipment

MARCH 26, 2020

Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. The last-mile is error prone.

Management 208

Management Shipping Costs Shipping Merchant Services 208

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

lateshipment

FEBRUARY 7, 2020

Your efficiency in the last mile determines your commitment to meet your customers’ on-time delivery expectations and make a positive impact on how they perceive your brand. However, unlike giants like Amazon who own their last-mile logistics , almost all online retailers rely heavily on third-party shipping carriers to fulfill orders.

Shipping Costs 214

Shipping Costs Shipping 3dcart Customer Experience 214

lateshipment

FEBRUARY 26, 2021

It is no surprise that a lot of businesses today are paying attention to their customers’ post-purchase experiences, given that it is critical to ensure hassle-free delivery experiences that encourage your customers to reward you with repeat purchases. FAQs from customers during their post-purchase journey. #1:

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. And thus, these businesses would be bearing the brunt of all, as they’d have to navigate through BFCM 2021 sales without compromising on CX.

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

lateshipment

AUGUST 16, 2021

Coming to the Holiday season, which accounts for 25% of the total sales per year — 2020 saw a slight increase in sales even when experts predicted it would drop, considering the pandemic’s impact on shoppers’ spend threshold. to $1.093 trillion , while the season’s eCommerce sales will rise 11.3%

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

lateshipment

MAY 28, 2020

The Human Cost of Late Deliveries. You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. They lead to customer churn. Neither do they help in improving customer satisfaction.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

lateshipment

JUNE 24, 2021

Post-purchase Interactions and Customer Delight. However, many businesses unwittingly overlook the importance of the post-purchase phase as they often consider their job done once the package has been handed off to the shipping carrier. Learning about post-purchase interactions is not rocket science. Branded Order Tracking Pages.

Customer 130

Customer Shipping Costs Social Media Shipping 130

lateshipment

MAY 8, 2022

Customer interactions with your eCommerce brand don’t just end with the purchase. For repeat purchases, you need to delight them and keep them in a brand-immersive order tracking experience in the post-purchase phase. We’ve already extensively talked about shipping notifications — read about it here.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

OCTOBER 1, 2021

Brands across eCommerce are looking to improve their services at every touchpoint to build a loyal customer tribe and grow. From optimizing their website and checkout experience, making use of marketing tools to enable product discovery and customer engagement, etc.

Shipping Costs 130

Shipping Costs Shipping eCommerce Social Media 130

lateshipment

APRIL 23, 2020

It negatively affects sales, profits, and brand reputation, and can significantly harm your business if you don’t have active fraud prevention measures. There’s a famous saying about scaling that inspires eCommerce retailers and marketers: If you can make one dollar in sales, you can make a million. Account Takeover Fraud.

Merchant Services 242

Merchant Services Payment Services eCommerce Payments 242

lateshipment

MARCH 5, 2021

This person who entered your eCommerce store as a stranger is now a valued customer who’s amped up to try your product. Another day, another satisfied customer? The customer journey consists of two major stages – namely, the pre-purchase stage that we just talked about and the all-important post-purchase stage.

Shipping Costs 130

Shipping Costs Shipping Information Customer 130

lateshipment

SEPTEMBER 8, 2023

For the latter, it’s not just about festivities, gift-giving, and visiting places but the busiest time of year, when they have to work amidst the incoming rush if they’re looking to stay ahead of the competition and maximize sales. Shoppers expect the same level of experience from physical stores to e-commerce.

eCommerce 130

eCommerce Merchant Services Shipping Costs Shipping 130